Intake Specialist

Intake Specialist

The Intake Specialist reports directly to the Program Coordinator for the program this position is assigned to or to the Clinical Director. The Intake Specialist provides direct support to the program team and serves as the point of contact for program eligibility and the intake process. The main function of these programs is to assist homeless and at-risk veterans and their families with connecting to supportive services, including Behavioral Health Care, V.A. Medical, Employment, and Housing.

FLSA Classification: Non-Exempt

Responsibilities

• Performs screenings and assessments for client eligibility
• Assists clients with obtaining all necessary information need to be enrolled in program
• Performs client intake process, intake packet completion, and program data entry for intakes and discharges as well as other client information as needed for program reporting
• Conducts individual or group program orientation for clients
• Tracks client entry/exits electronically and enters into program database
• Performs data entry into the Homeless Management Information System (HMIS) if appropriate
• Assists with ensuring MyCaseRecords (MCR) documentation is up to date
• Assists in the production of client information and program data reports including monthly, quarterly, and annual reports using MCR data in addition to HMIS data
• Coordinates with the Program Coordinator, Case Managers, and Housing/Outreach Specialists with respect to monitoring and documentation of services
• Assists in maintaining archival of client inactive files
• Continuously ensures quality documentation effort
• Provides direct and confidential support to management and staff members
• Assists in the purchasing and retrieving of necessary program supplies and office equipment
• Assists with communicating program guidelines to clients as well as community partners
• Assists with monthly aftercare follow-up procedures
• Other duties and special projects as assigned

U.S.VETS has various programs in which an Intake Specialist may be assigned to or work with to include Supportive Services for Veteran Families (SSVF) or Grant & Per Diem (GPD) Transitional Housing that may have additional program-specific duties as outlined below:

• For Intake Specialists working with the SSVF Program:
  • The position may report to the SSVF Team Leader if applicable; other reports to the SSVF Coordinator.
  • Assists with compiling fund requests, submitting for payment, distribution of payment, and tracking of Temporary Financial Assistance.

Requirements

• Bachelor's degree in social services field or a related field, preferred
• One year of experience in social services or related field required. Employment at U.S.VETS for at least three months may substitute for one year of experience
• Experience working with homeless and/or veterans preferred
• Strong oral, written and communication skills
• Strong organizational skills
• Ability to work within a team
• Computer proficient in Microsoft Office and Internet
• Detail oriented with effective organization skills
• Valid driver's license is required. Must meet company insurance requirements and complete a provided driver training course