Service Coordinator

Service CoordinatorTo be the internal point of contact for parts and service requests after a machine ships. You will triage incoming service calls, scope and quote spare parts and on-site service work, and keep the queue moving so customers get clear answers and fast turnaround.Required:Experience: 3+ years in a service coordination, parts, field service, or technical support role, ideally in custom automation, industrial equipment, or a related manufacturing field.Technical fluency: comfortable reading mechanical and electrical drawings, talking through a control system over the phone, and helping diagnose issues without being on-site.Quoting ability: able to scope parts and service work and put together an accurate quote for labor, travel, and materials.Customer presence: you can handle a frustrated customer on a bad day and leave them feeling taken care of. Strong written and verbal communication.Organization: you can juggle a triage queue and an open-quote list without anything falling through the cracks.Associate or bachelor's degree in Engineering, Industrial Technology, Business, or a related field. Equivalent hands-on experience is fully acceptable.Experience with ERP systems and service management software.Background with PLCs, motion control, pneumatics, or robotics.Responsibilities:Service Triage Be the first point of contact for incoming service calls and emails from customers.Gather the right information up front: ask good questions, review machine history, and determine whether the issue is a quick fix, a parts order, or a site visit.Prioritize by urgency and impact: a downed production line gets a different response than a routine preventive maintenance (PM) request.Set clear expectations with the customer on next steps, timing, and cost, and route the work to the right internal team.Quoting: Spare Parts Handle incoming spare parts requests: identify the right part, confirm availability, and quote pricing and lead time.Work with purchasing and engineering when a part needs to be sourced, substituted, or identified from an older build.Flag recurring parts demand so critical items can be kept on the shelf.Quoting: On-Site Service Visits Scope and quote on-site service visits, including travel, labor, and any parts required.Coordinate with engineering and the field team so the quoted scope matches what can actually be executed. Follow up on open quotes and convert approved ones into scheduled work.Coordination & Records Coordinate parts availability, technician scheduling, and shop resources for service work with purchasing and production.Pull in engineering when a service issue points to a deeper problem, and pass field learnings back to the team.Make sure service work is documented and handed to finance for accurate, on-time billing.Keep clean records of service activity: work orders, quotes, service reports, parts movement, and customer communications.Pay Range: $65k/yr. - $85k/yr.