Inside Sales & Customer Account Manager

Overview This role blends inside sales, proactive outreach, and customer service into a single customer-facing position. You will act as a dedicated account manager for Tesla owners, guiding them from first inquiry through build completion while coordinating internally to ensure a world‑class experience. You are the connective tissue between the customer, sales, operations, and fulfillment teams. Core Responsibilities Sales & Outreach Use CRM religiously (Close.io experience strongly preferred) to track every interaction, follow-up, and opportunity Follow up on inbound leads Introduce newly released products relevant to their vehicle or build Convert inquiries into booked appointments, orders, and long‑term customer relationships Upsell and cross‑sell appropriately based on customer goals, vehicle use, and build stage Maintain pipeline hygiene, deal stages, and accurate notes in CRM Account Management & Customer Experience Act as the primary point of contact for assigned customer accounts Guide customers through complex Tesla builds (wheels, suspension, aero, brakes, off‑road, etc.) Set clear expectations around pricing, timelines, lead times, and installation sequencing Proactively communicate order status updates and delays before customers ask Manage high‑touch, high‑value builds with multiple parts, vendors, and timelines De‑escalate issues and “put out fires” with professionalism and ownership Operations & Internal Coordination Work closely with Operations, Warehouse, and Install teams to: Confirm inventory availability Track shipping and delivery status Coordinate install schedules, drop‑offs, and pickups Ensure orders are entered correctly and completely to avoid downstream errors Flag potential issues early (backorders, delays, incompatibilities) and communicate solutions Maintain alignment between what was sold and what is being fulfilled Tesla Expertise & Brand Representation Understand Tesla models, trims, generations, and common upgrade paths Speak fluently about Tesla culture, ownership mindset, and performance expectations Represent the brand with confidence, credibility, and enthusiasm Educate customers rather than “hard sell” them. You evoke the trusted advisor mindset. Additional Responsibilities We Recommend Adding Maintain product knowledge across current and upcoming releases Assist with showroom walk‑ins and event‑driven leads when needed Provide feedback to leadership on: Common customer objections Product demand trends Sales friction points Document recurring customer issues to help improve internal processes Support special projects such as launches, promotions, or large fleet builds Occasionally assist with vehicle movement or logistics coordination Skills & Qualifications Exceptional written and verbal communication skills Strong customer service mindset with sales confidence Automotive background (professional or serious enthusiast level) Deep interest in Tesla vehicles and aftermarket performance culture Comfortable on the phone for extended periods Strong organizational skills and attention to detail Ability to remain calm and solutions‑oriented under pressure Proficient with CRM systems (Close.io preferred), email, and spreadsheets Valid California driver’s license with clean driving record Willingness to work overtime and weekends when needed Strongly Preferred / Nice to Have Experience managing high‑dollar or custom automotive builds Prior account management or inside sales experience Familiarity with e‑commerce, order fulfillment, or logistics workflows Ability to read build sheets, invoices, and part compatibility Understanding of wheels, tires, suspension, brakes, and EV performance Compensation & Benefits Hourly pay + commission Overtime and performance bonuses Paid holidays, sick days, and PTO 100% employer‑provided medical insurance Generous 401(k) match Opportunity to grow into senior sales, fleet, or account leadership roles Seniority Level Entry level Employment Type Full‑time Job Function Sales and Business Development Industries Motor Vehicle Manufacturing #J-18808-Ljbffr Unplugged Performance