Staff Supervisor

As a Staff Supervisor, you will play a vital leadership role in supporting adults enrolled in the One Care program by overseeing a team of Care Coordinators who provide high-quality, person-centered care management services. You'll help ensure individuals with medical, behavioral health, and/or substance use needs receive compassionate support, meaningful community connections, and coordinated care that promotes stability, independence, and overall well-being.


What We Offer


A mission-driven organization and Certified Great Place to Work, recognized among the top employers in Massachusetts


The opportunity to make a direct impact on individuals with complex medical, behavioral health, and substance use needs


A collaborative and supportive leadership environment focused on teamwork, growth, and continuous improvement


A flexible work environment that includes community-based support, in-home outreach, and collaboration with providers and community partners


Ongoing professional development, leadership support, and opportunities for career advancement


A values-based culture centered on dignity, respect, inclusion, and person-centered care


What You'll Do

• Provide supervision, guidance, and leadership to a team of Care Coordinators to ensure high-quality service delivery
• Ensure staff meet all contractual and program requirements, including outreach frequency, care plan completion, documentation, and productivity expectations
• Support individuals served through telephonic, virtual, in-person, and community-based engagement as needed
• Promote person-centered care by ensuring individuals are connected to appropriate healthcare, behavioral health, housing, employment, and community resources
• Build and maintain strong relationships with providers, stakeholders, funding sources, and community partners
• Facilitate regularly scheduled care team meetings and support interdisciplinary collaboration
• Provide coaching, mentorship, and constructive feedback to staff while fostering accountability and professional growth
• Identify safety concerns and support crisis intervention efforts in collaboration with program leadership and emergency services when needed
• Support transitions from higher levels of care back into the community, including hospitalizations, emergency rooms, and detox settings
• Ensure timely, accurate, and compliant documentation in accordance with program and funder requirements
• Participate in leadership meetings, trainings, field shadowing, and ongoing professional development
• Respond to emails and phone communications within one business day
• Uphold agency policies, procedures, and BHN's mission-driven values in all interactions

Who You Are


You are a compassionate and motivated leader who thrives in community-based settings and is committed to empowering both staff and individuals served. You lead with empathy, professionalism, and a strong belief in person-centered, integrated care.


You:


Build trust quickly and foster positive, respectful relationships with staff and individuals served


Lead with empathy, active listening, and a nonjudgmental approach


Are highly organized and able to manage multiple priorities effectively


Communicate clearly and professionally across diverse audiences and systems


Value teamwork and promote collaboration across disciplines and community providers


Provide supportive leadership, coaching, and accountability to help staff succeed


Embrace feedback and continuously seek opportunities for growth and improvement


Demonstrate cultural humility and a commitment to equity, inclusion, and culturally responsive care


Remain adaptable and open to change, innovation, and evolving workflows


Qualifications:


High School Diploma or GED required; Bachelor's Degree in a related mental health field preferred


Minimum of 2 years' experience working in a human service field required


Previous management or supervisory experience preferred


Experience working with individuals with behavioral health and/or substance use disorders strongly preferred


Bilingual (Spanish/English) preferred


Knowledge of mental health, substance use, care management, and the intersection of medical and behavioral health systems


Knowledge of community resources and social determinants of health


Strong verbal and written communication skills


Familiarity with electronic health records (EHRs), email systems, and basic computer technology


Valid driver's license and reliable, legally registered vehicle available during working hours required


Schedule: Full-Time Hybrid- Monday - Friday 8am-4:30p

presence in the office and in the community is required.

Salary: $54k - $69K

We Hire for HEART!


Since 1938, BHN has delivered high-quality, culturally responsive behavioral health care, building deep roots in Western Massachusetts while expanding our impact in communities throughout the state. Our core values-Humanity, Empowerment, Accountability, Respect, and Teamwork-guide how we lead, serve, and support one another. If you're ready to bring your skills and experience to a mission-driven organization where your work can make a meaningful difference, we'd love to hear from you.

How to Apply:


If you're ready to make a meaningful impact as part of a dedicated and compassionate team, we'd love to hear from you. Send your resume to


View email address on click.appcast.io Or click "Apply for Job" below or visit to apply.
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