Front Desk Agent

Front DeskWe are looking for highly organized candidates with excellent people skills for the position of Front Desk. As part of the initial first 10 minutes of a guests experience, the Front Desk Agents are responsible for making lasting first impressions, starting with the warm welcome/welcome back, owning each interaction and representing the company as if it is their own. In addition to undertaking various procedural and administrative duties, dealing with and diffusing conflict or tension is also a critical skill we are looking for.The best Front Desk Agent will have tremendous patience when dealing with guests and accommodate their every need with enthusiasm and poise.Benefits:Health InsuranceDental InsuranceVision InsuranceLife Insurance401(k)Short Term DisabilityFree Associate ParkingFree Meal for every shift worked30% Discount in Resort OutletsHotel Discounts with OPLFriends and Family DiscountResponsibilities:Greeting guests upon arrival and making them feel welcomeRecognizing repeat, VIP status and/or loyaltyAdministering check-ins and check-outsProviding front desk services to guestsAssigning rooms and taking care of administrative dutiesDelivering mail and messagesProcessing guest paymentsCoordinating with bell service and staff managementBeing a source of information to guests on various matters such as transport and restaurant adviceAccommodating general and unique requestsDiffusing conflict or tense situations with guests, handling guest opportunitiesQualifications:High school diploma or GEDPrevious customer service experience in a hotel setting preferredExceptional interpersonal skillsExcellent written and verbal communicationTime management and organizational skillsConflict resolution experiencePatience and good listening skillsThis is a great opportunity to be a part of an organization that believes our team members are our most important resource and therefore take great pride in selecting individuals that help us to achieve our company’s mission.The company also conducts post-offer employment verification, motor vehicle, and criminal background checks.We are an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law.