Product Management - Salesforce

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Product Management - Salesforce Overview Are you a product manager who wants to work for a company that offers above and beyond benefits, including paid parental leave, flexible work hours, gift matching, and even volunteer incentives? Do you want to work in an inclusive and nurturing culture that encourages your own professional learning and development? At Mastercard, our industry expertise is enhanced by our commitment to being a force of good in the world. We do well by doing good. Our core values of trust, partnership, agility, and thoughtful risk-taking are displayed in everything we do. Our culture of collaboration and inclusion makes our company a place where the best people choose to be. Come join us! Mastercard Developers is the one front door for Mastercard’s partners to access a diverse range of payment, data, loyalty, and security APIs. The team is responsible for delivering an experience that ensures developers can quickly find the right API, assess its technical capabilities, and integrate it into new and innovative solutions. Role We are looking for an experienced product manager to join our team and help us build towards the future. Our Product Managers (PMs) conceptualize, rationalize, and drive the development of new features that leverage Salesforce, spanning across Sales, Support and Marketing use cases. In this role, you get to own our Salesforce applications that are used within the API Platform, contributing to the strategies, design choices and feature roadmap. You may drive the execution of a feature through our internal development teams or may drive a project which spans multiple teams and integrations, reporting meaningful status along the way. Major Responsibilities: Serve as the main owner for capabilities built on Salesforce Monitor health and performance to ensure capabilities are operating within our standards Identify areas of improvements and new ways we can utilize Salesforce to create a better developer experience Partner with the Sales teams to further drive awareness and standardization of leads generated from Mastercard Developers All About You Experience reviewing data reports and developing preliminary product enhancement recommendations Helped develop and manage a product or project budget/P&Ls (e.g., compiled estimates of cost drivers, developed bottom line numbers) Demonstrated consistent success working with partners across other functions in support of product go-to market strategies Recognize discordant views and take part in constructive dialog to resolve them Led the rapid prototyping process for at least one product feature Experience executing on product features and enhancements and gaining awareness of underlying platform capabilities and limitations Strong track record of contribution to identification of innovative product features by drawing insights from competitor market data Huge plus if you have expertise in Salesforce Community Cloud, Salesforce Marketing cloud, Agentforce, Pardot, Lead Service, or other Salesforce systems Corporate Security Responsibility Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks come with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must: Abide by Mastercard’s security policies and practices. Ensure the confidentiality and integrity of the information being accessed. Report any suspected information security violation or breach, and Complete all periodic mandatory security training courses in accordance with Mastercard’s guidelines. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.