General Manager

Benefits:

Competitive salary

Employee discounts

Opportunity for advancement

Training & development

Department: FOH & Operations Reports To: Regional Director / Director of Operations Location: KUZA Pay Rate: $90k - $100k per year

Job Summary

The General Manager (GM) is the senior on-site leader responsible for overseeing all daily operations of KUZA. This role requires a hands-on, strategic, and people-focused leader capable of delivering a high-end fine dining guest experience while maintaining strong financial, operational, and cultural standards. The General Manager is accountable for driving revenue, managing costs, developing leaders, and ensuring a consistent, high-level guest experience that reflects the standards and identity of each Clive Collective brand.

Core Responsibilities:

Leadership & Culture

Uphold and embody Clive Collective’s core mission, values, and service philosophy

Lead, inspire, mentor and develop management and hourly teams

Establish a positive, professional, and inclusive workplace culture built on mutual respect

Drive clear, direct communication across all levels

Setting clear expectations for all employees and ensuring accountability through consistent coaching and follow-through

Guest Experience & Service Standards

Ensure all guests receive exceptional hospitality and consistent service

Oversee floor presence and table touches, especially during peak periods

Drive menu and service knowledge among all FOH staff to enable genuine, educated guest interaction

Resolve guest concerns with empathy, urgency and follow-through

Maintain high presentation standards for food, beverages, and facility

Identify opportunities to elevate the guest experience and improve service flow

Operations Management

Oversee daily restaurant operations (FOH, BOH, and Bar)

Ensure management adherence to and monitoring of all SOPs

Maintain standards for cleanliness, organization, and sanitation

Ensure compliance with health, safety, and liquor regulations

Partner with Chef/Kitchen leadership to maintain strong BOH-FOH communication & cohesion

Monitor and improve operational efficiency across departments

Financial Management

Manage and control Labor, COGS, and controllable expenses to meet or exceed financial targets

Review and analyze daily, weekly, and monthly financial report

Create and manage schedules to align with business levels

Monitor waste, over-portioning, and inefficiencies

Identify and implement strategies to drive revenue and profitability

People Development & Staffing

Recruit, interview, hire, and onboard management and line-level staff

Ensure all new hires receive structured and consistent training

Conduct regular performance evaluations

Implement coaching and progressive discipline when necessary

Actively coach and mentor Managers and Leads, preparing them for their next leadership role within the company.

Systems & Reporting

Ensure accurate use of company systems: Toast, Restaurant365, 7Shifts, Tripleseat/Tulen, and others

Submit reports as required by Operations and Ownership

Maintain accurate documentation of schedules, labor, incidents, maintenance, and inventory

Follow Clive Collective procedures & guidelines for purchasing, invoicing, and approvals

Brand Representation

Serve as an ambassador of the Clive Collective brand in the community

Support marketing initiatives, events, and partnerships

Maintain professional relationships with vendors, hotel/residential partners, and local contacts

Represent the brand with professionalism both on and off-site

Required Qualifications

3–5+ years of General Manager experience in full-service fine-dining restaurants

Proven ability to manage and lead diverse teams

Strong financial acumen and operational knowledge

Experience with POS, scheduling, and reporting systems

Excellent communication and leadership skills

Ability to thrive in fast-paced, high-expectation environments

Strong organizational and problem-solving abilities

This role demands commitment, integrity, and, above all, an undeniable passion for hospitality, food, beverage, and guest engagement. This passion is non-negotiable for success within Clive Collective's fine dining portfolio.