Banquet Server On Call

Job Description

Job Description

Description:

• Approach all encounters with guests and employees in a friendly, service-oriented manner.

• Maintain regular attendance in compliance with Vinayaka Hospitality standards, as required by

scheduling which will vary according to the needs of the hotel.

• Maintain high standards of personal appearance and grooming, which include wearing the proper

uniform and name tag when working (per brand standards)

• Comply at all times with Vinayaka Hospitality standards and regulations to encourage safe and

efficient hotel operations.

• Comply with certification requirements as applicable for position to include Alcohol Awareness, Food

handlers, Safety, etc.

• Maintain a friendly and warm demeanor at all times.

• Perform preparatory tasks and side work duties to ensure that guests are served promptly and

efficiently.

• Know how to read the Banquet Event Order and be familiar with the menu of the assigned function.

• Serve guests according to the hotel's standards in a friendly, courteous, and professional manner.

• Respond to guest problems, complaints and accidents; Refer to management, if necessary.

• Be informed of all current hotel policies.

• Be familiar with fire exits, fire extinguisher locations and safety rules.

• Maintain the banquet store room in a neat and organized manner, stocked with any and all

appropriate supplies necessary for food service functions.

• Clear banquet space after the completion of functions and ensure that all equipment and supplies are

stored and restocked properly.

• Employees must at all times be attentive, friendly, helpful and courteous to guests, managers and all

of their fellow employees.

• Be familiar with the organization of the hotel and know the function of each department.

• Handle items for “Lost and Found” according to the standards.

• Perform other tasks/jobs as assigned by supervisor or manager.

• Attend meetings as required by management.

• High School diploma or equivalent and/or experience in a hotel or a related field preferred.

• Alcohol Awareness Certification (must comply with State regulations)

• Must be able to convey information and ideas clearly.

• Must be able to evaluate and select among alternative courses of action quickly and accurately.

• Must work well in stressful, high pressure situations.

• Must be effective at listening to, understanding and clarifying the concerns and issues raised by coworkers

and guests.

• Must be able to work with and understand financial information and data, and basic arithmetic

functions.

• Must maintain composure and objectivity under pressure.