Business Analyst

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Job Summary
We are seeking a Business Analyst to support Health & Welfare benefits implementation and migration initiatives. The ideal candidate will have experience in benefits administration, business analysis, testing, and client implementations while collaborating with cross-functional teams to deliver scalable, high-quality solutions. This role involves analyzing business requirements, supporting platform migrations, coordinating testing activities, and driving continuous process improvements.


Key Responsibilities
• Analyze business requirements and recommend solutions that support Health & Welfare benefits administration.
• Support implementation and migration projects for new clients and existing platform enhancements.
• Collaborate with cross-functional teams to align, plan, and implement new product capabilities.
• Execute and support key implementation activities, including data conversion and data loading.
• Participate in validation and testing activities to ensure solutions meet business and client requirements.
• Partner with business stakeholders to define configurable solutions that support business and administrative requirements.
• Perform root cause analysis to identify issues, trends, and opportunities for continuous improvement.
• Document business requirements and collaborate with technology teams to translate business needs into technical solutions.
• Develop training materials, user guides, and reference documentation.
• Provide guidance and support to project teams throughout implementation activities.
• Conduct business analysis, document findings, and recommend process improvements.
• Support testing activities, including Business Acceptance Testing (BAT) and Client Acceptance Testing (CAT).
• Develop test cases, prepare test data, and execute functional testing activities.
• Monitor testing progress, manage defects, and coordinate issue resolution with project teams.
• Facilitate daily testing status meetings and communicate project progress to stakeholders.
• Troubleshoot testing and environment issues and escalate when appropriate.
• Identify opportunities to improve testing processes, implementation methodologies, and operational efficiency.


Required Qualifications
• Bachelor's degree or equivalent professional experience.
• 3+ years of experience supporting Health & Welfare benefits administration or related business operations.
• 3+ years of experience in software testing, business analysis, or implementation support.
• Experience supporting client implementations and/or platform migration projects.
• Knowledge of Health & Welfare benefits administration systems.
• Understanding of regulatory and legislative requirements related to benefits administration.
• Experience documenting business requirements and performing business analysis.
• Proficiency with Microsoft Office applications.
• Strong analytical, problem-solving, and organizational skills.
• Ability to manage multiple priorities and work independently.
• Excellent written and verbal communication skills.
• Experience with process improvement and operational excellence initiatives.


Preferred Qualifications
• Experience working in Agile software development environments.
• Experience leading or coordinating testing activities for enterprise implementations.
• Experience with Business Acceptance Testing (BAT) and Client Acceptance Testing (CAT).
• Experience with test planning, test case development, defect management, and test execution.
• Experience with data conversion, data validation, and migration activities.
• Experience creating training materials and end-user documentation.
• Experience working with cross-functional business and technology teams.