Vice President of Global Support
Confidential
Vice President of Global Support
About the Company
Innovative provider of healthcare connectivity solutions
Industry
Internet
Type
Privately Held
Founded
2002
Employees
501-1000
Categories
- Information Technology & Services
- ACO
- Anatomic Pathology
- Bigdata
- Bridge
- Clinical
- Connect
- Data
- Diagnostic
- ELLKAY
- EMR2EMR
- HIE
- Hub
- Implementation
- Interface
- LIS
- LKBridge
- LKConnect
- LKLivemapping
- LKTransfer
- Laboratories
- Livemapping
- Lk
- Medical Data Migration Vendors
- Migration
- Orders and Results
- Patientdatalink
- Transfer
Specialties
- healthcare
- technology
- software
- connectivity
- interfaces
- secure data transfer
- healthcare it solutions
- digital health
- clinical data
- interoperability
- healthcare innovation
- clinical data exchange
- laboratory connectivity
- solutions for clean laboratory orders
- clinical data extraction and migration
- healthcare data archiving
- cost savings
- and data archiving
About the Role
The Company is in search of a Vice President of Global Support with a strong background in SaaS, software, technology, or healthcare technology. The successful candidate will be responsible for leading the global post-go-live client support organization, defining and executing the support strategy, and ensuring service quality, scalability, and continuous improvement. This role requires a strategic and client-focused leader with a proven track record in building executive client relationships, managing enterprise escalations, and leading geographically distributed teams. The Vice President will also be instrumental in establishing a disciplined service environment, grounded in ITSM and ITIL methods, and will be the visible company representative to strategic and enterprise clients. Applicants must have a Bachelor's degree or equivalent experience, with at least 12 years in a relevant field, including a minimum of 8 years in progressive leadership roles. Essential qualifications include a strong practical knowledge of ITSM and ITIL, experience in service management, and a background in leading global support organizations. The role demands a leader with excellent communication skills, the ability to drive organizational and process transformation, and a focus on client experience and organizational leadership. Preferred qualifications include ITIL 4 Foundation certification, experience in healthcare technology, and a background in high-growth or rapidly transforming organizations. The Vice President will be expected to own a global performance framework and work closely with cross-functional teams to ensure that client priorities are met and that the company's support operations are in line with its growth and interoperability strategies.
Functions
- Operations
Vacancy posted 5 days ago
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