Hub Supervisor

Hub Supervisor

Location: Rittman, Ohio

Reports to: Hub Manager

Type: Full-Time

Pay: $22.50 per hour - 40 hour week. 5 days per week

The Role

You're the heartbeat of the hub. You make sure the shelves are stocked, the milk stays cold, and the right grub ends up on the right doorstep. As Hub Supervisor, you're the link between the plan and the pickkeeping inventory in check, operations humming, and standards sky-high.

You lead the day-to-day floor operations, working closely with Drivers, and your Hub Manager to deliver every order with accuracy, efficiency, and a cool head.

The Function

The Hub Operations team is the engine of Modern Milkman. The Hub Supervisor is key to that engine, driving the picking, packing, stock handling, and end-of-shift processes that ensure our customers receive a world-class doorstep delivery. You're responsible for creating a clean, safe, organized, and performance-driven work environment.

This function thrives on accuracy, accountability, and action. You turn plans into product flowand make sure nothing gets missed in between.

Duties and Areas of Responsibility

Inventory Management & Order Fulfillment

Lead daily pick operations to ensure accurate and on-time order assembly

Maintain inventory accuracy through organized stock rotation and diligent goods-in practices (using FIFO)

Coordinate with Hub Manager to manage product receiving, storage, and usage efficiently

Track and reduce waste through daily logging and root cause review

Assist with product ordering.

Build working relationships with our suppliers

Alternate with the Hub Manager to ensure the Sunday pick is completed

Cold Chain & Food Safety Compliance

Own the daily food safety routine, including fridge/freezer temperature checks, log completion, and issue escalation

Ensure all hub spaces meet food safety and cleanliness standards at all times

Work with pest control contractors and site teams to uphold hygiene standards and prevent risks

Complete food safety spot checks and escalate concerns as needed

Facilities, Equipment & End-of-Shift Close Down

Monitor equipment use and report maintenance issues swiftly

Oversee van clean-downs and loading bay activity to ensure driver departure is smooth and timely

Ensure end-of-shift routines are completed, including waste logging, pick completion, and fridge resets

Communicate shift summaries and issues to the Hub Manager and Lead Driver

Performance Monitoring and Continuous Improvement

Track key performance indicators (KPIs) including pick accuracy, waste %, log completion, and compliance

Identify opportunities for operational improvement and feed them back to the Hub Manager

Foster a "clean as you go" culture and lead by example on hub standards

Train new staff and help embed best practices from day one

The Numbers That Matter

Pick accuracy: 99.9%

Inventory waste: <1%

Fridge log completion: 100% daily

Food safety spot checks passed: 100%

Unreported pest issues: 0