Survivor Support Specialist

Job Description

Job Description

Overview of BLOC:

BLOC Ministries is an inner-city ministry committed to living and serving in the neighborhoods we call home. Our mission is to build meaningful relationships with our neighbors and share hope in the midst of brokenness. We intentionally serve underserved communities, walking alongside individuals and families with compassion, consistency, and care.

With a team of approximately 80 staff members, BLOC serves the community through a variety of ministries, including after-school programs, job training, a sports performance center, a daytime hospitality center for women experiencing homelessness, recovery homes for men and women, a coffee shop, equine-assisted learning, an immigrant welcome center, and other programs designed to meet practical needs, build relationships, and love our neighbors well.

Position Summary:

The Survivor Support Specialist is responsible for maintaining a safe, secure, temporary shelter for adult women and their children who are Survivors of Intimate Partner Violence. The SSS is to ensure that Trauma-Informed Care is provided to residents and other staff members. The SSS fosters a positive work and living environment for all. 

Principal Duties & Responsibilities

• Promote a Positive, Uplifting, and Supportive Environment
• Reviews all Shift Documentation ( Shift Change Report, Security Check Form etc.) and Conducts Touch Base Meetings with Next Shift SSS
• Provide Guidance on Crisis Intervention and De-Escalation Practices, Trauma Informed Care and Conducts “In-the-Moment” Follow-Ups etc. 
• Notifies Program Manager/Director of any Concerns needing Management Follow-Up.
• Guides Residents in Following Shelter Policies and Procedures
• Assists with Special Events as Needed
• Lead One Support Group/In-House Weekly

Hotline & Phone Management

• Answers Hotline Calls/Conducts Hotline Assessments
• Provides Crisis Intervention, Safety Planning, and Information/Referral to Callers
• Takes Messages for Residents and Staff, Returns Calls when Appropriate

Physical and Mental Demands

The physical and mental demands described are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Ability to Walk Upstairs

Light Lifting and Carrying Supplies, Donations etc..

2nd shift

Monday - Friday 3pm - 11pm and some weekends

Mission & Culture Fit

The ideal candidate demonstrates a personal and growing relationship with Jesus Christ and supports BLOC Ministries’ mission, vision, and values. This person serves with integrity, humility, compassion, and consistency and is committed to creating a safe, respectful, and supportive environment for individuals and families impacted by domestic violence.

We are looking for someone who is compassionate, dependable, and able to remain calm in difficult situations; builds trusting relationships while maintaining healthy professional boundaries; respects each survivor’s choices and dignity; and is passionate about walking alongside individuals as they work toward safety, healing, and stability.