Therapeutic Support Specialist

Job Description

Job Description

Therapeutic Support Specialist

Location: Best Point's Madisonville Campus 
5014 Madison Road, Cincinnati, OH 45227

The Therapeutic Support Specialist plays an essential role in creating a safe, structured, and therapeutic environment for children receiving behavioral health services. This position provides daily supervision, engagement, and support while helping clients develop social-emotional, behavioral, and developmental skills.

The Specialist works closely with clinical and program leadership to implement individualized treatment and behavioral support plans, utilize evidence-based practices, respond to crisis situations, and promote a positive treatment environment. This role also provides opportunities to support staff development through coaching, skill-building, and modeling effective behavioral interventions.

If you're passionate about working with children, thrive in a team environment, and want to make a meaningful impact in behavioral health, this is an opportunity to grow your career while supporting children and families in our community.

Qualifications

• Bachelor's degree in Human Services or a related field, or an equivalent combination of education and experience.
• Experience working in child-serving systems required.
• Experience in day treatment, partial hospitalization, inpatient, or other behavioral health settings strongly preferred.
• Strong communication, interpersonal, organization, and crisis-management skills.
• Ability to work effectively with children experiencing behavioral and emotional challenges.

Key Responsibilities

Direct Client Support

• Manage the treatment milieu and actively engage clients throughout the program day.
• Provide support for each client's therapeutic, behavioral, and developmental needs.
• Participate in the development and implementation of Individual Service Plans (ISP) and Behavioral Support Plans (BSP).
• Utilize evidence-based teaching procedures and program motivation systems.
• Facilitate classroom and program meetings that encourage client participation and engagement.
• Provide consistent supervision, monitoring, and support to maintain client safety.
• Demonstrate effective use of behavior modification strategies, crisis intervention, and milieu management techniques.
• Coach and support staff through modeling, skill-building, and feedback as needed.
• Provide coverage for Mental Health Group Specialists and facilitate social-emotional learning (SEL) groups when appropriate.

Collaboration & Communication

• Participate in team meetings, debriefings, and treatment planning discussions.
• Collaborate with clinical, educational, and program staff to support client goals.
• Maintain appropriate communication with guardians, school districts, and community providers.
• Support campus-wide programming and contribute to a safe, respectful, and professional environment.

Administrative & Program Support

• Assist with program-wide administrative and operational responsibilities.
• Provide orientation and support for newly enrolled clients.
• Follow established daily schedules, routines, and program structures.
• Document client services, interactions, and incidents in the Electronic Medical Record (EMR).
• Submit progress notes and complete incident reports promptly.
• Manage time effectively, meet deadlines, and communicate program needs and concerns to leadership.

Quality, Safety & Professional Development

• Collaborate with team members to evaluate and adjust ISP/BSP plans as needed.
• Receive and apply feedback from leadership and experienced staff.
• Participate in professional development, training, and ongoing skill-building opportunities.
• Utilize crisis intervention strategies, including de-escalation and physical restraint techniques when required to maintain safety.
• Complete and maintainCPI, CPR, and First Aid certifications.
• Follow HIPAA requirements, privacy standards, and all applicable agency and regulatory requirements.

Fiscal & Program Responsibility

• Accurately track daily attendance using unit rosters.
• Maintain clean, organized program spaces and use agency resources responsibly.
• Identify barriers to client participation and engagement and collaborate with leadership to address them.

Compensation & Benefits

Pay: $19.90–$22.00 per hour, based on qualifications and experience.

At Best Point, we believe taking care of our employees is essential to taking care of our community. That's why we offer a comprehensive and affordable benefits package designed to support your health, financial well-being, career growth, and work-life balance. Our benefit costs are approximately 38% lower than those of other organizations our size, helping you keep more of what you earn.

Health & Wellness

• Medical, dental, and vision coverage starting as low as $27 per paycheck
• Health Savings Account (HSA) with employer contributions of up to $1,200 annually for 2+ person plans
• Flexible Spending Account (FSA)
• Free preventive care and wellness programs
• Employee Assistance Program (EAP) providing confidential emotional, financial, legal, and personal support
• Optional pet insurance

Financial Security

• Competitive 403(b) retirement plan with up to a 4% employer match
• Employer-paid life insurance valued at 2.5x your annual salary, up to $300,000 — 100% paid by Best Point
• Short-term and long-term disability coverage
• Public Service Loan Forgiveness (PSLF) eligibility, along with educational loan forgiveness support and resources