Hotel Housekeeping Supervisor

DESCRIPTION

Job Summary

The Housekeeping Supervisor is responsible for administering and coordinating housekeeping functions in assigned sections. Responsible for inspecting Guest Rooms and ensuring they are cleaned up to standards assist Room Attendants as needed provide necessary training. Responsible for assuming all Housekeeping Manager functions in his/her absence.

Responsibilities

QUALIFICATIONS:

• At least 2 to 3 years of progressive experience in a hotel or a related field required.
• High School diploma or equivalent required.
• College course work in related field helpful.
• Previous supervisory responsibility preferred.

RESPONSIBILITIES:

• Approach all encounters with guests and associates in a friendly service-oriented manner.
• Maintain regular attendance in compliance with La Colombe d'Or Restaurant and Hotel LLC, standards as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming which include wearing the proper uniform when working.
• Always comply with La Colombe d'Or restaurant and Hotel, LLCstandards and regulations to encourage safe and efficient hotel operations.
• Inspect staff's work performance within assigned section daily to ensure that standards and productivity levels are being met and maintained.
• In the absence of the Housekeeping Manager inspect all V.I.P. rooms and report their availability to the Front Office.
• Oversee the organized closing of the floors at the end of the day ensuring the Room Attendants' carts are clean and restocked with linen only.
• Ensure records of daily assignments are completed signed off on and turned into the Housekeeping Office on time.
• Maintain key control system.
• Supervise all staff in Housekeeping, holding them accountable and responsible for their work performance.
• Submit proper documentation regarding poor work performance, misconduct, excessive absenteeism lateness and improper attire.
• Handle items for 'Lost and Found' according to the standards.
• Be familiar with all La Colombe d'Or Restaurant and Hotel, LLC policies and Rules.
• Ensure that associates are always attentive, friendly, helpful and courteous to all guests, managers and other associates.
• Ensure the overall appearance, cleanliness and orderliness of staff.
• Oversee the daily assignment of duties ensuring each Room Attendant and House Person carries a work assignment.
• Monitor cleanliness and orderliness of Room Attendants' carts linen closets control closets stairways and landings.
• Report on progress of all out-of-order rooms under the Housekeeping Department's supervision to the Guest Services Manager daily.
• Initiate work orders for repairs and maintenance for doors plumbing heating/air electrical equipment furniture carpets drapes etc. Follow through on each work order until completed.
• Oversee proper and constructive training of Room Attendants.
• Motivate coach and counsel staff as necessary.
• Collect all keys and assignment sheets daily at the end of the shift.
• Attend meetings as required by Management.
• Monitor all V.I.P.'s special guests and requests.

Perform any other duties as requested by Management

REQUIREMENTS

La Colombe d'Or received designation as an official Texas Historical Landmark in 1989.Originally known as the Fondren Mansion, it was designed by noted Texas architect Alfred C Finn and was built in 1923 for the family of Walter Fondren, one of the founders of Humble Oil Company which went on to become Exxon Mobil. The impressive structure was built to reflect the Prairie Vie Style and reflects the wealth and influence of its original owner. In 1980, Steve Zimmerman converted the former Fondren Mansion to La Colombe d'Or with six suites and a restaurant. It became a unique hospitality experience for guests traveling to the city of Houston and locals seeking an elevated ambiance and excellent service for four decades. in 2019 La Colombe d'Or began a complete renovation of the Mansion as the addition of the Residences at la Colombe d'Or Tower which added 18 sleek and contemporary guest suites, in addition to the renovation of 9 adjacent courtyard bungalows, forming a total of 32 rooms & suites. La Colombe d'Or is poised to enter the next chapter in its rich history, and we are glad you will join us on this journey.