INSURANCE VERIFICATION REPRESENTATIVE - Full Time Swing Shift

Insurance Verification Representative

Northwest Specialty Hospital, an extension of Northern Nevada Medical Center, brings expanded services to a new building located at 6225 Sharlands Ave. in Northwest Reno. The facility will offer acute rehabilitation and adult behavioral health services. Our acute rehabilitation services include occupational, speech, and physical therapy for adults recovering from stroke, injury, or another disabling condition. We offer advanced treatment for a wide range of conditions including stroke, brain injury, amputation, neurological disorders, major multiple traumas and spinal cord and back injuries. All patients will experience private rooms, have access to a newly renovated therapy gym, and personalized care from our qualified staff. The adult behavioral health services offered is an expansion to our current 50 and older program at NNMC. The new program will offer behavioral health services to all adults 18 years and older. The department is managed through a multidisciplinary team including physicians, nurses, CNAs, social workers, and therapists. Patients will experience an individualized care plan, inclusive of individual and family therapy, activities, medication management, and a 24-hour secure, compassionate environment.

This Insurance Verification Representative position is a full time opportunity on our Patient Access department at Northwest Specialty Hospital and offers full benefits and a convenient swing shift schedule. The Insurance Verification Representative is responsible for obtaining verification of insurance benefits, eligibility, notice of admission, and precertification authorization for patients. The Insurance Verification Specialist utilizes a variety of online insurance verification tools including Experian Health tools and payer websites, maintains an ongoing knowledge of insurance plans. The specialist accurately enters benefit eligibility and precertification authorization information required for billing purposes into Invision in a timely manner and works to resolve outstanding issues prior to or on the date of service.

Job duties include:

• Accurately enters all benefit, eligibility, and precertification authorizations information required for billing purposes on or before the patient's date of service.
• Utilizes appropriate and professional verbal communication skills when conversing with patients and other internal and external customers on the telephone and in person to convey a high level of personal attention and promote customer satisfaction.
• Accurately records and verifies all patient information when interviewing patients/representatives to assure completeness of patient records.
• Understands and interprets the scheduling and order information, and enters patient information including ICD-10 codes, CPT codes, and procedure from the order to assure the insurance will cover the services.

Benefits for full and part time employees include:

• Challenging and rewarding work environment
• Competitive compensation & generous paid time off
• Excellent medical, dental, vision and prescription drug plans
• 401(K) with company match and discounted stock plan
• Career development opportunities within UHS and its 300+ subsidiaries!

About Universal Health Services:

One of the nation's largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, annual revenues during 2025 were $17.4 billion. In 2026, UHS was again recognized as one of Fortune World's Most Admired Companies and in 2025, was listed in Forbes ranking of America's Largest Public Companies. Headquartered in King of Prussia, PA, UHS has approximately 101,500 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located in 40 U.S. states, Washington, D.C., Puerto Rico and the United Kingdom.

Qualifications requirements:

• High school graduate or equivalent
• Minimum of 1-3 years of related experience required.
• Basic knowledge of insurance billing required.
• Medical terminology required.

EEO Statement: All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.