Associate, Total Quality Management Member Care & Services | Tempe, Arizona, United States

Hi, we're Oscar. We're hiring an Associate, Total Quality Management to join our Total Quality Management team. Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family. About the Role You will work cross-functionally with business and technical Oscar stakeholders and representing the needs and interests of the department in company wide strategic initiatives and in solving business problems related to internal processes. You will lead the design, optimization, and implementation of processes / improvements / platforms to operations in support of achieving organizational goals. This will require collecting and documenting business requirements, and building and managing project plans. Additionally, it will involve documenting key project decisions, managing project governance, and applying frameworks. Furthermore, it will necessitate analyzing data, and developing and communicating risk mitigation strategies. All of these tasks must be accomplished across disparate initiatives and stakeholders at the same time. You will report into the Associate Director, Quality. Location The position is based in our Tempe, Arizona office, requiring a hybrid work schedule with 3 days of in‑office work per week. Thursdays are a required in‑office day for team meetings and events, while your other two office days are flexible to suit your schedule. Compensation & Benefits The base pay for this role is $87,188 - $114,434 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program, and annual performance bonuses. Full‑time employees are eligible for medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements. Responsibilities Lead the end‑to‑end management of cross‑functional implementations and projects. This includes creating project plans, engaging stakeholders, and managing cross‑functional relationships to drive collaboration. Additionally, it involves mitigating edge cases and ensuring on‑time completion. Evaluate overall departmental performance by creating, gathering (Big Data query writing & management), analyzing and interpreting data and metrics as well as assisting in development of departmental metrics and implementation of mitigation strategies. Perform trend and variance analysis to identify performance drivers. Work with stakeholder teams to ensure audit forecasts align with business objectives and changes. Collaboratively works with all relevant internal and external stakeholder groups to formulate proactive implementation, communications, and program strategies for successful change management and risk mitigation initiatives. Apply strong analytical and modeling skills to solve complex business problems. Analyze data to support business teams in making better informed, data‑driven decisions. Mentor team members and promotes colleagues' growth and professional development. Support other strategic projects as assigned to meet business needs. Compliance with all applicable laws and regulations. Other duties as assigned. Requirements 3+ years of work experience in operations and/or health insurance 2+ years of experience using data software such as Excel/Google Sheets, SQL, or other data analytics tools 2+ years of experience with end‑to‑end project management with in a cross‑ functional environment 2+ years of experience in administering operational, quality, or analytics platforms, including requirements gathering, workflow documentation, vendor evaluation support, and leading User Acceptance Testing (UAT). Experience managing, presenting, and owning stakeholder management 2+ years of experience with process improvement methodologies such as Lean, Six Sigma and/or Theory of constraints A bachelor's degree or 3+ years commensurate experience Equal Opportunity At Oscar, being an Equal Opportunity Employer means more than upholding discrimination‑free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives. #J-18808-Ljbffr Oscar Health Insurance