IT HelpDesk Analyst

Secur-Serv is a leading managed services provider of IT print and hardware services with a security focus at the core of every service. Secur-Serv provides nationwide on-site service to businesses of every size focusing on the financial manufacturing transportation and healthcare industries.

Why Secur-Serv
Join Secur-Serv because we are committed to professional and personal growth working with employees to develop a defined career path and helping them achieve their career goals with internal and external training and tuition reimbursement. We empower our employees to innovate and be a part of solutions that improve processes systems and transformation. We recognize and provide an environment where each and every employee can make an impact..

• We have a generous benefits package for our full-time employees which includes a copay medical plan option HSA medical plans with employer contributions to your HSA Account dental vision company-paid life insurance and company-paid short- and long-term disability coverage.
• Plan for your future with Secur-Servs 401K savings plan with a generous company match. You are vested on your first day of eligibility in the plan.
• Explore new training opportunities throughour LinkedIn Learning platform and partners to develop your skills and career.
• Free wellness and mental health resourcesvia ourEmployee Assistance Program (EAP) available which is all employees for help with lifes stresses and up to three visits with a professional.

POSITION SUMMARY
The Help Desk Analyst position will provide clinical technical support for physicians residents and nurses in Paragon (PCH CCS Emergency Department and Operating Room Management etc) and Athena EMR Systems.

ESSENTIAL RESPONSIBILITIES

• Provide helpdesk phone support and remote support for end-users.
• Provide desktop support (hardware & software) for end users on-site
• Monitor servers and follow escalation procedures to on-call analysts for clinical application incidents system alerts and network & interface issues.
• Perform software installation and upgrades as needed
• Utilize manual and automated processes/tools to monitor and maintain computing environments.
• Assist in supporting backup & restoration processes and procedures.
• Assist in the design deployment and maintenance of administrative physical and technical security controls as they relate to the helpdesk function/user communities.
• Ensure that all client process and procedures have been implemented understood and followed.
• Ensure proper use of client equipment and sensitive security information and reports

REQUIREMENTS

• Minimum of 3yrs helpdesk experience
• CompTIAA Certification
• Exceptional interpersonal and customer service skills including deescalating frustrated callers and providing white glove support to medical professionals or executives
• Experience using a ticketing system
• Proficient in MS Office & Outlook
• Strong leadership skills
• Ability to explain technical issues to non-technical people
• Strong analytical and problem-solving skills with consistent conclusions
• Familiarity with troubleshooting computer-related problems specially with interval client computing platforms and network connectivity
• Basic understanding of laws and regulations regarding the EEOC and ADA
• Ability toprovide practical solutions to complex problems in an independent work environment
• COVID-19 Vaccination: Must have proof of vaccination and must be fully vaccinated
  • COVID-19 Booster Shot : Must have proof of booster shot (when eligible)
• Physical Demands:
  • Prolonged periods working on a computer
  • Must be able to lift and or move up to 15 pounds

PREFFERED SKILLS/EXPERIENCE

• Management experience

WE ARE AN EQUAL OPPORTUNITY EMPLOYER.

All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability status protected veteran status or any other characteristic protected by law.

Applicants who have disabilities may request that accommodations be made in order to complete the selection process by contacting our People Department by emailing emailprotected or calling View phone number on drjobpro.com.

EEO is the law. To review your rights under Equal Employment Opportunity please visit:

Required Experience:

Senior IC