Financial Advocate

Job Summary Develop and facilitate payment plans for medical expenses; coordinate with patients and insurers. Interact with patients, physicians, and other members of a multi-disciplinary clinical team to create an exceptional patient experience. Perform administrative duties with patient registration operations in designated outpatient clinic settings. Responsibilities Billing and Collections Support: Manage self-pay accounts, follow up on outstanding balances, and arrange payment plans in line with policy. Cost Estimation and Financial Counseling: Provide pre-treatment cost estimates and explain deductibles, coinsurance, and co-payments to patients. Insurance and Benefit Verification: Confirm insurance eligibility, benefits, and coverage limits before services are rendered; resolve coverage disputes and obtain necessary authorizations. Support check-in and check-out processes for patients and schedule appointments or fill in when needed. Weekly deposits for Wayne Health departments as needed. Perform other related duties as assigned. Qualifications High school diploma or equivalent required. Associate or Bachelor’s degree in a related field preferred. Experience in third-party billing preferred. Skills and Abilities Strong interpersonal skills and the ability to handle sensitive financial discussions empathetically. Ability to communicate effectively, both verbally and in writing, with a high level of customer service skills. Knowledge of insurance policies, billing practices, and financial aid programs including insurance EOB/COB. Proficiency in electronic medical records (EMR) and billing systems. Attention to detail, organizational skills, and ability to work in a fast‑paced environment. Ability to work independently. Knowledge of medical terminology preferred. Travel to other locations if needed. Working Conditions and Schedule 40‑hour work week. Hours and days determined by the business needs of the department. Additional hours may be required. Safety Requirements Compliance with Department Health and Safety policies and procedures. COVID‑19 Vaccination Requirement All employees who interact with the public and/or co‑workers are required to complete the primary vaccination series against COVID‑19. New hires must receive the first dose prior to the start date and complete the primary series. Employees must also receive a booster within 30 days following eligibility. Those with a sincere religious or medical exemption must submit weekly PCR testing on their own time. Employees whose position is 100% remote are exempt from these requirements. EEO Statement Wayne Health is an EEO/AA/Veteran/Disability Employer. #J-18808-Ljbffr