Manager, Workforce Operations and Service Delivery (Fully Remote)

Postpartum Support International

Remote job

Administer nontraditional schedules and maintain the hotline's staffing model. Track headcount, FTE, vacancy, and shift coverage; close gaps and manage backfill. Training & Delivery: Own the Hotline's training program end to end, from curriculum to delivery. Coordinate onboarding cohorts and ongoing training with the Workforce Enablement Specialist. Service Operations: Ensure 24/7 service coverage and respond to emergencies with on-call availability. Use NICE CXOne to monitor real-time staffing and align workforce with clinical standards. Postpartum Support International (PSI) promotes awareness, prevention, and treatment of mental health issues related to childbearing, supporting families and training providers. With a dedicated and passionate board and staff, PSI operates the National Maternal Mental Health Hotline and maintains a fully remote workforce. #J-18808-Ljbffr Postpartum Support International

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Vacancy posted 2 days ago

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