Operations Coordinator

Key Responsibilities Work as part of the energy efficiency team ensuring that the evaluation, implementation, and verification of utility-sponsored energy efficiency projects are successfully executed. Provide technical assistance, training, and guidance on energy efficient technologies and practices to participants in utility-sponsored programs. Develop and share best practices across the team and organization. Collaborate with IT, Reporting, Marketing, and Customer Care teams. Conduct analyses to identify trends, issues, and opportunities for improvement. Assist with processing incoming project applications. Review project application forms and submittals to ensure compliance with program policies and procedures. Assign project applications for further processing and review per program policies and procedures. Assist with customer and contractor inquiries. Coordinate quality control follow-up on project inspections and customer surveys as appropriate. Skills Application review and compliance tracking Team collaboration and stakeholder communication Process documentation and improvement Strong time management and organizational skills Advanced proficiency in Microsoft Excel Analytical thinking and problem-solving Effective written and verbal communication Data analysis and reporting Required Qualifications Bachelor’s degree or Associates degree with minimum of 2 years of work experience. Demonstrated experience using Microsoft Office Suite, particularly Excel, Outlook, and PowerPoint. Preferred Qualifications Degree in Energy, Environmental Studies, Business Admin or related fields preferred. Knowledge of the utility market (specifically energy efficiency, demand response, and distributed energy resource programs and markets). Experience interacting with business owners, representatives and other key stakeholders. Experience with advanced Microsoft data software such as SharePoint Lists and Power Automate. Strong time management, communication, and organization skills. Outstanding analytical, writing, and communication skills. Compensation Compensation: Although the posted range below is broader, this position is anticipated to offer a base salary in the $55,000 to $57,000 range. Actual compensation may vary based on the candidate’s location, experience, and other relevant factors. Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full-time employment is: $55,665.00 - $94,631.00 Columbia, MD (MD12) Need help? 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If such an accommodation is needed, candidates are instructed to contact us in advance at View email address on click.appcast.io. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed. About ICF ICF is a global consulting and technology services company with approximately 9,000 employees, but we are not your typical consultants. At ICF, business analysts and policy specialists work together with digital strategists, data scientists and creatives. We combine unmatched industry expertise with cutting-edge engagement capabilities to help organizations solve their most complex challenges. Since 1969, public and private sector clients have worked with ICF to navigate change and shape the future. Learn more at icf.com. #J-18808-Ljbffr ICF Olson