Student Assistant - Information Desk and Pop-Up Shop Attendant

Location 6000 J ST,SACRAMENTO, CA, 95819,United States Base Pay $16.9 - $16.9 / Hour Job Category Part-time, On-campus, The University Union Employee Type Student Assistant Required Degree NONE Manage Others No Description The University Union on the Sacramento State campus is seeking to hire three Information Desk and Pop‑Up Shop Attendants. This position oversees two spaces: the Information Desk, where employees serve as the primary point of contact for The University Union, and the Pop‑Up Shop, where employees serve as shop attendants. Responsibilities include all aspects of providing excellent customer service and support for the day‑to‑day operation of the University Union building. The position requires handling multiple tasks efficiently and effectively. Exceptional verbal communication skills are highly desired. Responsibilities Execute quality customer service skills when working with a variety of customers, both in‑person and over the phone. Evaluate customer requests and determine appropriate action. Inform students, staff, faculty, and community about the University Union, the Sac State campus, and events taking place on campus. Direct customers and employees to the appropriate people and/or areas of the University Union and/or campus. Answer a high volume of telephone calls (on multiple lines) and direct them accordingly. Relay messages and instructions via a building radio system. Communicate and interpret building policies and procedures to customers. Assist customers who may have an event request or a change to their meeting /event room. Observe the University Union building and visitors. Report any suspicious or unusual behavior to the appropriate staff. Receive packages for the University Union and log each package in detail. Receive and dispense lost and found items and maintain an accurate list/description of items. Provide building tenants/vendors with proper assistance with concerns or questions. Facilitate the usage and cleanliness of the Mother’s Rooms. Check out and check in for short‑term laptop loans for current Sac State students. Check out and check in items borrowed by building visitors using a virtual log and attaining collateral. Maintain accurate tallies for customers served. Assist with the physical setup of the Pop‑Up Shop, including signage, lighting, displays, layout, and overall visual merchandising display. Provide feedback to management about customer preferences, inventory issues, or suggestions for improvement. Assist with special projects and events throughout the semester. Attend mandatory pre‑semester training and all staff meetings throughout the semester. Perform other related duties as assigned. Qualifications Familiarity with the Sac State campus and all its resources. Must have some knowledge about the University Union and its services. Ability to listen effectively and accurately. Dependable and able to follow through with multiple tasks. Moderate computer skills, with an emphasis on using the internet and intranet services. Attention to detail and excellent organizational skills. Must be available and willing to work some late nights and weekend shifts. Working knowledge of vendors, departments, and offices within the University Union and on the Sacramento State Campus. Creative problem‑solving and resourceful. Familiar with Regional Transit and Hornet Shuttle schedules and maps. Exceptional verbal communication skills. Physical Requirements Sit for extended periods; frequently stand and walk; manual dexterity and hand‑eye coordination; corrected hearing and vision to normal range; verbal communication; use of office equipment including computer workstations, telephones, calculators, copiers, printers and scanners with or without a reasonable accommodation. Working Conditions Work is performed in an office environment. Continuous contact with staff and visitors. Frequent contact with the campus community and the public. Assistance with maintaining the cleanliness, organization and aesthetic of the Pop‑Up Shop. Occasionally, set up tables and chairs and provide student vendors with proper display equipment or supplies. Compensation $16.90 per hour #J-18808-Ljbffr Theuniversityunion