Fleet Maintenance Coordinator II

Job Description

Job Description

Fleet Maintenance Coordinator II

Ensure Corporate Fleet Vehicles, driven by our clients, are maintained and repaired timely and in a cost effective manner. 

RESPONSIBILITIES :  

• Receives incoming calls from Fleet Vendors or service facilities to grant authorization to repair fleet vehicles
• Approve short term rental of vehicle during the time the company vehicle is in service. 
• Answers customer phone calls in a timely and professional manner.
• Issues vehicle repair purchase orders for Fleet Maintenance customers. 
• Investigates and negotiates prices on purchase order requests pertaining to parts, labor, and rental cars etc. for best available pricing.
• Submits any repair claims, which might be covered by manufacturer warranty. 
• Coordinate glass replacement  
• Emergency road service liaison between customer and vendor 
• Pays repair vendors.
• Provide excellent customer service to customers (internal & external) and vendors.

REQUIREMENTS:

• Minimum Three years of experience in vehicle repair industry
• Preference for graduation from Vehicle Technician program
• High School Diploma or equivalent
• ASE certification required
• After training will work a hybrid schedule (two days work from home) and rotating schedule to that includes Saturdays.
• Possess understanding of mechanical repair work costs
• Ability to analyze situation on a case by case basis and make decisions accordingly
• Ability to understand and research materials in electronic repair manuals
• Good verbal communication skills in order to interact with internal and external customers and repair shops.
• Excellent customer service and time management skills. 
• Good attention to detail
• Strong Computer skills and working knowledge of Outlook, Word, and Excel.