Patient Call Center Representative - Bilingual Spanish Preferred

Tru Medical Call Center Representative

Tru Medical is a primary care and women's health practice with two Brooklyn locations. Our patients choose us because they can be seen quickly by a team that knows them. Our call center is the first voice most of them hear.

You'll work in a small, organized call center team of 5. Each day is split into two blocks:

• Inbound (half your day): answer patient calls, schedule and reschedule appointments in eClinicalWorks, offer same-day or next-day visits first, and handle online booking requests and patient texts.
• Outbound (the other half): confirm upcoming appointments, call patients who cancelled or missed a visit to rebook them, and work patient recall lists from a clear daily plan.
• Document every call accurately in the patient's chart (telephone encounter).
• Help with insurance follow-up calls flagged by our billing team, referrals and faxes.
• Cover the front desk occasionally for lunches and absences, after training.

Our team handles about 175 inbound calls a day, plus outbound confirmation and recall calls. You'll know your assignment every morning before phones open, and you'll get a 60-minute admin block for paperwork. We measure results by the team's numbers, and we coach to them.

What we're looking for:

• 1+ year in a medical office, call center or customer service role. Medical scheduling experience is a strong plus.
• Bilingual English/Spanish strongly preferred.
• Comfortable on the phone all day, with a calm, friendly, professional manner.
• Accurate typing and documentation. What you write in a chart must be exactly what happened.
• Reliable attendance and on-time arrival. Our team depends on full coverage every hour we're open.
• eClinicalWorks, Zocdoc or healow experience is a plus. We'll train you on our systems.

Training and growth:

• A structured 90-day training plan with a dedicated trainer, observed sign-offs and check-ins at 30, 60 and 90 days.
• A clear career ladder: Call Center Representative, then Senior Representative, then Call Center Lead. You can also cross-train toward front desk, office administrator or medical assistant roles.
• Monthly one-on-ones with your manager.

Benefits:

• Paid time off (PTO)
• Paid sick time
• Holiday pay

Hiring process: Phone screen, then in-person interview, then a paid 2-hour working trial (mock calls and scheduling). Tru Medical is an equal opportunity employer. Compensation: $20.00 - $24.00 per hour