Billing Integration Manager

Dentons US LLP is currently recruiting for a Billing Integration Manager. This role is primarily responsible for executing the monthly billing cycle for assigned new partners and clients and supporting partner billing onboarding, including new matter setup, rates, e-billing setup, billing, reporting, training and process documentation. Key responsibilities include ensuring timely, accurate and high-quality work; providing exemplary customer service to partners; and enhancing billing practices and procedures. This position requires tactical billing expertise, management oversight and strong problem-solving skills. This is a hybrid role with a two-day in-office requirement. Responsibilities Assist in the management the Monthly Proforma generation process Develop and conduct training sessions; maintain and enhance process documentation Manage the assigned integration team, which consists of new partners and their support teams. Ensure smooth workflow transition to the billing and e-billing teams in a timely manor Proactively forge strong working relationships with assigned partners. Provide timely and candid communication on statuses, problems and timelines Swiftly and effectively resolve billing and other issues Ensure compliance with firm deadlines and policies Proactively recommend and implement process, procedural and policy enhancements Liaise with and support finance functions outside of billing – including the e-billing – collections and NBI teams to ensure current billing Promote a positive, energetic culture featuring accountability, strong communication, teamwork, collaboration and excellence Lead departmental projects and other tasks as assigned Develop and lead internal training programs for the billing team Develop and lead the departed partner process to monitor WIP, Billings and work with the NBI team to close matters quickly Assist as need with urgent billing issues Monitor Unbilled activity Perform duties with the highest of moral and ethical standards Develop comprehensive expertise on assigned staff’s billing tasks and the firm’s billing system and e-billing platforms Understand e-billing processes; liaise with e-billing team to ensure timely billing and problem resolution, engagement in the e-billing/biller team meetings Understand and manage key monthly billing dynamics: Prebill run and distribution process; invoice processing; client fee arrangements; billing guidelines; e-billing rejections, timekeepers and rates; matter maintenance; departmental mailboxes, ensuring responses are current and resolved; control reports (prepared not posted, etc.); departmental performance metrics Provide professional development (training/mentoring) Provide performance evaluations on assigned staff during the annual evaluation process and provide performance updates to management on an ongoing basis Other duties as required to fully meet the requirements of this position Experience & Qualifications Bachelor’s Degree preferably in finance, accounting or business administration or equivalent experience 7+ years’ experience working in a legal services environment Strong knowledge in legal and electronic billing Well-developed legal billing software expertise; Elite 3E preferred Advanced knowledge of Microsoft Suite Strong and credible leadership presence Proven ability to manage a group with diverse personalities and skill sets Well-developed ability to balance multiple priorities Innate customer service orientation and commitment to excellence Positive and energetic interpersonal and communication skills Inherently self-reflective, collaborative and team-oriented Ability to work independently with minimal supervision Tenacious problem solving and follow through capabilities Meticulous attention to detail, quality and accuracy, meeting deadlines Flexibility to work beyond assigned hours when circumstances warrant The salary range for this position is $120,000 to $145,000 DOE Dentons US LLP offers a competitive salary and benefits package including medical, dental, vision, 401k, profit sharing, short-term/long-term disability, life insurance, tuition reimbursement, paid time off, paid holidays and discretionary bonuses. Dentons US LLP is an Equal Opportunity Employer - Disability/Vet. Pursuant to local ordinances, we will consider for employment qualified applicants with arrest and conviction records. If you need any assistance seeking a job opportunity at Dentons US, LLP, or if you need reasonable accommodation with the application process, please call our Talent Acquisition Specialist at View phone number on click.appcast.io or contact us at View email address on click.appcast.io. About Dentons Redefining possibilities. Together, everywhere. For more information visit