Associate Operations Business Analyst - Surety (Hybrid)

Job Description

Job Description

Our employees are at the heart of what we do: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you are bringing this purpose to life alongside a passionate community.

Feel empowered to learn and grow while being valued for who you are. At Intact, we commit to supporting you in reaching your goals with tools, opportunities, and flexibility. It’s our promise to you. 

Who we are

At Intact Insurance Specialty Solutions, we are experts at what we do in protecting what makes businesses unique. Our deep understanding of the specialty insurance market is the foundation for our customized solutions, backed by targeted risk control and claims services. Our employees are passionate about providing insurance coverage that’s aligned to our targeted customer groups.

Intact’s Global Specialty Lines business spans across more than 20 verticals in four distinct markets: U.S., Canada, UK and Europe. The following opportunity is for our U.S. team.

The opportunity

We currently have an opportunity for an Associate Operations Business Analyst to join our Surety team based in our Southfield, MI office on a hybrid schedule. The Surety Associate Ops Business Analyst serves a support role in the administration of the surety-backed letters of credit product, working closely with Surety leaders, Legal, Underwriting, and Intact’s banking partners to facilitate execution of the required instruments. This position is also responsible for the associated billing, reporting, and compliance tasks, and will further support the Surety Solutions team in performing various operational tasks, including those related to accounting, finance, and financial reporting.

This position will support the Surety Solutions team in performing various operational tasks, specifically those related to account and finance, billing and financial reporting. This position is responsible for working closely with Surety leaders, stakeholders, and other team members to understand the business requirements that drive the development of the design and functional specifications for moderately complex, quality technical solutions. Provides technical information and expertise as well as coordination of workflow processes and automation projects. The business analyst utilizes their comprehensive knowledge of systems and processes to provide instructions, training, second tier support, knowledge-based systems maintenance, business specification development, and acceptance testing.

• Conducts research, performs analysis, and assists with projects of varying size and magnitude. Provides business expertise and coordinates or assists with the development of business requirements. Develops understanding of interdependencies between various systems (policy administration, claims, portal, etc.) necessary to ensure compatibility of programing and data between systems. Provides status reports to management.
• Assists with special projects that require system expertise, business knowledge and workflow familiarity. Conducts necessary analysis and develops recommendations for actions as requested by management or business units.
• Involved at some level throughout the entire life cycle of projects assigned. Offers alternatives through the process.
• Participates in business review of such items as rating quality, procedures, system releases, knowledge-based systems, recording, and other back-end processing to ensure accuracy and participates in developing recommended solutions for improvement. Participates in development of automation/project request and works with management to ensure compliance with operations procedures.
• Scrutinizes internal information from project meetings such as project status reports and meetings notes as well as external sources. As a result of this analysis, assists with the development of system or process requirements. Assists in the development and execution of QA test plans.
• Works with department management and training specialist(s) to coordinate training. Develops, maintains, and distributes reference guides and training material for new features and enhancements, as needed. Distribution may be in the following forms: training programs, paper manuals, electronic mail, discussion databases, and on-line material. This may include virtual training.
• If assigned, provides support for lines of businesses, policy writing, billing and/or other applications.
• Knowledgeable of the different Business Units and Lines of Business under their area of responsibility.

Requirements:

• Strong attention to detail.
• Knowledge of business strategies and bank relationship management. 
• Ability to demonstrate independent analytical, decision making, problem solving, and organizational skills.
• Must be a proven self-starter with strong communication, listening and time management skills. Must have the ability to analyze and interpret data, systems and workflows.
• Must be able to work both independently and as a highly collaborative member of a team. Must be able to work in a fast-paced and rapidly changing environment.
• Must be proficient with Microsoft Office suite as well as electronic underwriting systems and processes.
• Strong experience with running queries, reports, and analytics, with a strong understanding of relational databases.

Education and Experience:

• Bachelor’s degree or related experience
• 1-3 years of related experience in Production or Operations is required, preferably in a Property and Casualty carrier.

Our salary ranges are determined by many factors including location, role, experience and skillset of the candidate. The following ranges displayed reflect the target base salary for new hires; however, your recruiter will provide more specific compensation details during the hiring process. The typical base salary range for this position is: $62,000 - $72,000, based on the factors aforementioned. In addition to base salary, full time Intact employees are also eligible for bonus potential and a full range of benefits to include but not limited to:

• Comprehensive medical, dental and vision insurance with no waiting period
• Competitive paid time off programs
• 401(k) savings and annual contributions of up to 12% of annual salary
• Mental health support programs, life and disability insurance, paid parental leave and a variety of additional voluntary benefits

This position will remain posted until a final candidate is selected. Once the role is filled, this job posting will be removed.

Why choose Intact

We live our Values: We are committed to acting with the highest of ethical standards through our five core values: integrity, respect, customer driven, excellence and social responsibility.

Our commitment to Diversity: Founded in our values, we see diversity as a strength and aspire to create an environment where everyone can be themselves, grow and succeed. Together, we will stand up for what’s right to build an inclusive society.

Manage your Time: What you accomplish matters more than hours in the office. We are committed to creating a positive and supportive environment in which you perform your best. Our Time-Off and Flexible Work Arrangement options help foster a healthy work-life balance. 

Check out our Glassdoor reviews to see why people love working for Intact!

Our promise to you

Our Values are foundational to our success at Intact. You’ll make a difference every day when you live our Values, do your best work, are open to change, and invest in yourself.

In return, we promise you support, opportunities and performance-led financial rewards in a flexible work environment where you can:

• Shape the future: Help us lead an insurance transformation to better protect people, businesses and society.
• Win as a team: Collaborate with inspiring people to do your best work every day and together, stand up for what is right.
• Grow with us: Refresh and reinvent your skills, learn from our diverse teams, lift others up, and grow.

About Intact

At Intact Insurance Specialty Solutions we are experts at what we do. Our deep understanding of the specialty insurance market is the foundation for our customized solutions, backed by targeted risk control and claims services. Our employees are passionate about providing insurance coverage that’s aligned to our targeted customer groups. Today, we help protect over a dozen industries with tailored coverages and services.

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