Office Support Clerk

Posting Details Interviews are anticipated within two (2) weeks of closing date. Salary $16.50 - $24.75 Hourly $34,320 - $51,480 Annually This position is a Pay Band C2 Why does the job exist? The Office Clerk is a position that provides clerical support for the Health Services Program at the Santa Fe PHO. The role requires travel throughout the NE Region to cover staffing shortages at offices in Colfax, Guadalupe (Santa Rosa), Los Alamos, Mora, Rio Arriba (Espanola), San Miguel (Las Vegas), Taos, and Union (Clayton). The clerk works collaboratively with a multidisciplinary team to support programs such as Immunizations, Disease Prevention, Tuberculosis, Harm Reduction and Syringe Exchange, Medication for Alcohol/Opioid Use Disorder (MAUD/MOUD), Family Planning, Women’s Health, Breast and Cervical Cancer, STD, Well‑Child visits, and outreach activities like immunization clinics and health fairs. How does it get done? The key responsibilities include providing the highest level of customer service to accommodate Health Services clients, monitoring provider schedules, confirming appointments, updating client contacts and insurance information, maintaining medical records, documenting proof of income, collecting payments when applicable, and effectively utilizing electronic records systems such as the Medicaid portal, NMSIIS, TransAct, and required reporting. Who are the customers? The office clerk serves the populations of Santa Fe County and the NE Region (Colfax, Guadalupe, Harding, Los Alamos, Mora, Rio Arriba, San Miguel, Santa Fe, Taos, and Union Counties). The clerk supports medical providers, nurses, clerks, and program staff (e.g., WIC, Health Promotion, CMS, Emergency Preparedness, Harm Reduction) to achieve public health goals and may travel to other parts of the state on occasion. Ideal Candidate Excellent customer service and communication skills. Knowledgeable and comfortable with electronic health records and computer programs. Dedicated to being an active member of a highly functioning professional team serving the community. Works well under stress. Minimum Qualification No prior experience or training required. Employment Requirements Must possess and maintain a valid Driver’s License. Working Conditions Work is performed in an office setting with visual, video display terminal (VDT) and extensive personal computer and phone usage. Some sitting, standing, bending, and reaching may be required. Direct client interaction and some travel may be required. Bargaining Unit Position This position is covered by a collective bargaining agreement and all terms/conditions of that agreement apply and must be adhered to. #J-18808-Ljbffr