Office Administrator

About HUB International

HUB International is a leading global insurance broker, offering a comprehensive range of property, casualty, risk management, life and health, employee benefits, investment, and wealth management solutions. With more than 600 offices and over 20,000 employees across North America, we are committed to helping individuals and businesses evaluate and manage their risks and insurance needs with personalized service, while our dedicated team delivers expert guidance and tailored solutions to ensure superior customer experience and lasting value for our clients.

Why Choose HUB?

Throughout our network we offer a competitive, exciting, and friendly work environment that strategically positions our employees for longevity and success. At HUB, we believe in investing in the future of our employees and provide continuous opportunities for growth and development. Our entrepreneurial culture fosters an environment that empowers our people to make the best decisions for our customers and organization, focusing on expanding the industry knowledge of our insurance professionals to better serve our valued clients. We are committed to providing you with competitive and flexible benefits options that are rooted in your current needs yet evolve as your needs change over time. Join us in taking the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction.

We are the perfect fit if you:

• are seeking a progressive work environment at a rapidly growing organization

• have a desire to help others protect their future

• have an entrepreneurial spirit and are challenged by the opportunity to grow the business

• are focused on learning and development to enhance your industry knowledge and expertise

• are a self-starter willing to invest time and energy to learn the technical aspects of our business

• believe in integrity and building success by developing relationships with others

Office Administrator

The Office Administrator is a professional, courteous, and proactive individual who demonstrates drive, determination, and self-motivation. With a positive attitude, this role provides essential support to Service Teams and the Central Processing Unit (CPU). The Office Administrator is responsible for ensuring efficient daily office operations, supporting client service teams, and maintaining a polished, professional environment for both staff and visitors. Key responsibilities include managing reception, office administration, facilities upkeep, and conference room scheduling/technology, as well as providing administrative and processing support to Account Managers and service staff.

RESPONSIBILITIES

• Manage reception desk, answer and direct calls on a multi-line computer phone system.

• Greeting and assist visitors in a professional and welcoming manner.

• Manage incoming and outgoing mail, correspondence, deposits in the electronic filing system with accuracy and in a timely manner

• Retrieve mail from carrier electronic websites and distribute to the appropriate email inboxes.

• Order and replenish office supplies to always ensure availability.

• Ensure all common areas (kitchen, conference rooms, reception/front area) are clean, operational, and properly scheduled.

• Manage conference room scheduling and coordinating technology needs, including video conferencing systems and connectivity, to support internal and client meetings.

• Assist service staff with administrative requests, print and prepare client deliverables.

• Ensure compliance with agency procedures and insurance company regulations.

• Maintain positive working relationships across the office and departments.

• Maintain organization, manage priorities while working with minimal supervision in a fast-paced, rapidly changing environment

• Strong clerical and administrative skills

• Excellent communication and service skills

• Perform other duties or special projects as assigned by management.

QUALIFICATIONS

• High School diploma or equivalent; AA and/or college degree preferred

• 1-year experience in a professional environment

• Administrative or clerical experience preferred but not required.

• Strong clerical, organizational, and multitasking skills.

• Excellent verbal communication skills and professional telephone etiquette.

• Proficiency with Microsoft Office Suite; ability to learn office and conferencing systems.

• Detail-oriented with strong follow-through and organizational skills.

• Highly motivated, proactive, and self-driven, with the ability to take initiative to learn and grow in the industry

• Ability to work independently and collaboratively in a team environment.

• Maintains a positive attitude, demonstrating professionalism, resilience, and a collaborative mindset in all interactions.

• Ability to work on-site during standard business hours, Monday through Friday, 8:00 AM to 5:00 PM

Department Account Management & Service

Required Experience: 1-2 years of relevant experience

Required Travel: No Travel Required

Required Education: High school or equivalent

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.

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