Account Executive

Benefits:

• Health insurance
• Paid time off
• Training & development
• Vision insurance
• Wellness resources
• 401(k)
• 401(k) matching
• Dental insurance

Job Title: Account Executive

Non-Exempt: No

Remote: My Work Mode

Department: Sales

Reports To: Head of Revenue

Work Hours: 8:00 AM - 5:00 PM ET

About MuniBilling:

MuniBilling offers a flexible Electronic Bill Payment & Presentment-as-a-Service (EBPPaaS) for municipalities, HOAs, and property managers. We modernize billing operations through subscription and managed service models, supporting clients from implementation through ongoing support. Based in Greensboro, NC, we foster a collaborative, feedback-driven culture with competitive pay, full benefits, a 401(k) match, and a great work environment.

Role:

The Account Executive contributes to revenue growth by owning the full sales cycle from prospecting and discovery through solution alignment, negotiation, and close. This role serves as a trusted advisor to prospective customers by understanding their technical, operational, and business requirements and connecting those needs to MuniBilling solutions.

The ideal candidate is a technically savvy, disciplined seller who can apply structured sales methodology, maintain accurate pipeline and forecasting discipline, collaborate with cross‑functional teams, and use AI-enabled tools to improve prospecting, account research, outreach, deal strategy, and sales productivity.

The Account Executive contributes to the MuniBilling Value Proposition by:

• Identifying, qualifying, and closing new customer opportunities that align with MuniBilling's solutions and growth strategy.
• Helping prospects understand how MuniBilling can improve billing operations, customer experience, and operational efficiency.
• Using disciplined sales execution, technical curiosity, and AI-enabled workflows to improve deal quality, responsiveness, and revenue predictability.

Career Growth Opportunities:

MuniBilling offers robust career growth options, including vertical growth within a specific domain of subject‑matter expertise (SME) and career diversity across other MuniBilling disciplines.

Essential Functions:

• Own the sales process from discovery through close, including qualification, solution alignment, proposal development, negotiation, and contract execution.
• Apply a structured sales methodology such as MEDDICC, Challenger, or a similar framework to qualify opportunities and advance deals.
• Use AI-enabled tools to support prospecting, account research, personalized outreach, CRM updates, meeting preparation, and deal follow‑up.
• Leverage AI-driven insights, sales tools, and customer research to improve deal strategy, objection handling, next‑step recommendations, and account planning.
• Understand prospective customers' technical, operational, and business requirements and translate them into effective MuniBilling solution recommendations.
• Collaborate with Solutions Consultants, Revenue Operations, Product, Client Success, and leadership to deliver tailored, value‑driven proposals.
• Maintain accurate opportunity records, activity notes, next steps, pipeline hygiene, and forecasting details in the CRM.
• Develop and deliver clear presentations, demonstrations, proposals, and business cases that communicate MuniBilling's value proposition.
• Build trusted relationships with prospects, customers, channel partners, and internal stakeholders throughout the buying process.
• Negotiate pricing, commercial terms, and deal structure in alignment with company guidelines and leadership approval processes.
• Represent MuniBilling professionally in client meetings, industry events, conferences, and other sales‑related activities.
• Travel as needed for client meetings, events, strategic deal support, and relationship development.

Competencies:

• Proven ability to manage a quota-bearing sales role with disciplined pipeline management and strong follow‑through.
• Technical aptitude with the ability to understand, explain, and sell complex software or solutions-based offerings.
• Strong discovery, qualification, presentation, negotiation, and closing skills.
• Ability to communicate effectively with executive, operational, technical, and financial stakeholders.
• Comfort using CRM systems, sales engagement tools, AI-enabled productivity tools, and account research platforms.
• Strong business acumen with the ability to connect customer pain points to measurable business value.
• Collaborative approach with the ability to work effectively with Solutions, Product, Revenue Operations, Finance, Client Success, and leadership teams.
• Strong time management, organization, and prioritization skills across active prospects and opportunities.
• Ability to travel as needed and represent MuniBilling professionally in customer-facing environments.
• Sound judgment when handling customer information, pricing, commercial discussions, and confidential business data.

Supervisory Responsibilities:

None

Qualifications:

Required Qualifications:

• Proven experience as an Account Executive or quota-carrying sales professional.
• Strong understanding of sales methodology, opportunity qualification, forecasting discipline, and pipeline management.
• Technical aptitude with the ability to understand and communicate complex software, operational, or solutions-based offerings.
• Experience using AI-enabled tools or automation for sales productivity, including research, outreach, CRM updates, meeting preparation, or deal support.
• Strong communication, presentation, relationship-building, and negotiation skills.
• Ability to collaborate with cross-functional technical and operational teams to support customer needs and deal execution.
• Willingness and ability to travel as required for client meetings, industry events, and strategic deal support.
• High school diploma or GED.

Preferred Qualifications:

• Experience selling SaaS, technical, managed service, GovTech, PropTech, utility billing, or solutions-based products.
• Familiarity with AI tools for sales, including conversation intelligence, AI copilots, account research tools, or sales engagement automation.
• Experience working with Product, Engineering, Solutions Consulting, Revenue Operations, Finance, or Client Success teams.
• Experience in mid-market or enterprise sales environments.
• Experience selling to municipalities, HOAs, property managers, utilities, or organizations with complex billing operations.
• Experience with Salesforce, HubSpot, Microsoft Dynamics, or a similar CRM platform.

Performance Management

30/60/90-day onboarding training, assessments, benchmarks, and milestones.

Account Executive Performance Management Assessment Framework.

Affirmative Action/EEO statement

MuniBilling is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. MuniBilling is proud to be a drug-free workplace. However, screening tests for alcohol and illegal drugs may be performed on applicants and employees as a condition of employment or during employment.

Other duties

Please note that this job description is not intended to cover or provide a comprehensive listing of the activities, duties, or responsibilities required of the employee for this job. In addition, duties, obligations, and activities may change at any time with or without notice.

Internal Candidates Only:

Internal Candidates must meet all metrics in their current role to be considered for an internal career transition. In addition, if the internal candidate is interested in the posted position, they must have their immediate supervisor's approval.

This is a remote position.