EPIC PB Admin and PB Claims Analyst

Job Summary:

• The Clinical Informatics Systems Analyst Senior is responsible for the operation, administration, support, and optimization of clinical information systems. This role collaborates with clinical and technical teams to improve workflows, enhance clinical applications, and support both acute and non-acute care systems across a large, multi-regional healthcare organization.
• The position provides medium- to high-complexity application support, manages incidents, changes, and problems using ITIL processes, and requires extensive healthcare systems knowledge. The analyst works independently with minimal supervision and is an exempt position.

Key Responsibilities:

Clinical Informatics & Collaboration

• Collaborate with Clinical Informatics teams across the enterprise to achieve strategic departmental and organizational goals.
• Promote standardized best-practice workflows and clinical content across ministries to improve efficiency and patient safety.
• Partner with technical teams to identify and resolve infrastructure-related application issues.
• Build strong relationships with leadership and departments including:
  • Information Services
  • Quality
  • Case Management
  • Revenue Cycle
  • Finance

Clinical Application Support

• Develop, test, implement, support, and maintain clinical applications.
• Provide ongoing support for upgrades, enhancements, and new software releases.
• Prioritize, coordinate, and implement application updates and requested changes.
• Troubleshoot application issues and escalate complex problems when necessary.
• Support end users during system downtime and workflow changes.
• Ensure compliance issues are identified, documented, and escalated appropriately.

Workflow Analysis & System Improvement

• Analyze clinical workflows and business processes.
• Evaluate data collection methods and reporting requirements.
• Perform process mapping, gap analysis, and requirements gathering.
• Recommend cross-application improvements.
• Design and configure solutions that meet complex clinical and operational requirements.

Testing & Quality Assurance

• Lead quality assurance and integrated testing initiatives.
• Develop testing plans and manage testing projects.
• Guide teams through complex testing processes.
• Ensure high-quality deliverables that meet project objectives.

Project Leadership

• Independently manage medium to large-scale implementation projects.
• Plan project activities proactively.
• Coordinate team members and stakeholders.
• Prepare organized project status reports.
• Lead multidisciplinary initiatives.
• Contribute to strategic planning by evaluating options and recommending solutions.

Technical Expertise

• Demonstrate advanced understanding of:
  • Clinical information systems
  • Clinical workflows
  • Business processes
  • Application design and configuration
• Analyze complex user requirements.
• Configure and optimize applications independently.
• Resolve complex incidents without supervision.
• Mentor team members on advanced application design and configuration.

Communication & Customer Service

• Demonstrate excellent verbal and written communication skills.
• Maintain positive relationships with leadership, stakeholders, and end users.
• Provide exceptional customer service.
• Clearly communicate:
  • System changes
  • New functionality
  • Workflow updates
  • Downtime procedures

Professional Expectations

• Work independently with minimal supervision.
• Make sound decisions in rapidly changing environments.
• Show initiative and creativity in solving complex problems.
• Participate in on-call rotations and extended hours during critical incidents.
• Complete additional duties and special projects as assigned.

Required Knowledge & Skills:

Clinical & Technical Knowledge

• Strong knowledge of:
  • Clinical Information Systems
  • Clinical Informatics
  • Data Management
  • System Administration

Software

• Advanced proficiency in Microsoft Office.

Communication

• Excellent written and verbal communication.
• Strong interpersonal skills.
• Ability to work independently and collaboratively.

Leadership

• Strong project management skills.
• Ability to lead multidisciplinary teams.
• Ability to mentor team members.
• Strong analytical and problem-solving abilities.

Education:

Preferred

• Bachelor's degree

OR

• Four (4) years of clinical or technical application experience in lieu of a degree.

Experience:

Preferred

• 5–7 years of clinical information systems experience (or equivalent)
• 2+ years of project management experience (or equivalent)

Certifications & Licenses:

Required

• Valid Driver's License
• Epic Certification, Accreditation, or Self-Proficiency in the relevant application

Preferred

• Multiple Epic Certifications, Accreditations, or Self-Proficiencies across relevant applications.