Patient Care Coordinator (Front Desk)

Patient Care CoordinatorUpperline Health is the nation's largest provider dedicated to lower extremity, wound and vascular care. Founded in 2017 with the ambitious goal of changing specialty care, Upperline Health delivers a more efficient path for patients to receive consistent and effective treatment for chronic illnesses.We put patients at the center of value-based care.Upperline Health providers coordinate patients' care among a team of specialists – physicians, advanced practice providers, care navigators, pharmacists, dieticians, and social workers for integrated treatment that addresses patients' immediate and long-term health needs.Triage is temporary. Treatment is transformative. Why join our team?Mission-driven and patient-focused environmentCompetitive compensation with additional opportunity to earn monthly team bonus based on meeting key clinic metrics tied to our mission & quality patient careCareer growth opportunitiesGenerous benefit options include comprehensive medical, dental & vision, 401K, PTO and parental leaveWork Life Balance – regular weekday clinic hoursSupportive regional and corporate teamsAbout the Patient Care Coordinator RoleUpperline Health is seeking an energetic, compassionate, driven Patient Care Coordinator to assist our physicians in delivering complex health services in the clinic setting. This person will be based in East Orlando. The Patient Care Coordinator will be responsible for medical front desk receptionist duties including greeting patients in a friendly manner, and ensuring patients are accurately checked in and prepared for their appointments in a timely manner.Patient Care Coordinator ResponsibilitiesResponsible for front desk receptionist duties, including answering phone calls, greeting patients, obtaining required patient information, and ensuring that the entrance area is clean and organizedAssist patients with scheduling appointmentsEffectively maintain on-time appointment schedules by notifying physicians when patients have arrivedRetrieve and file patient records as neededCollect payment from patientsMaintain accurate patient records by updating patient's information and scanning documents into EMR as neededResponsible for office supply inventory, including checking, ordering and stocking suppliesProtect patient rights by maintaining confidentiality of patient recordsContribute to team effort by assisting with additional duties and when support is requestedPatient Care Coordinator QualificationsExperience as a front-office receptionist or assisting in an office or healthcare clinic or in customer servicePrior experience working in a podiatric or orthopedic practice is preferredMedical billing and coding experience is highly preferredExperience working in an EMR, Athenahealth is preferredMust be an effective communicator with excellent grammar and interpersonal skillsExceptional customer service orientation featuring empathetic, compassionate, and professional demeanor with each interactionDemonstrated experience as a motivated and dedicated team member with a stable work historyThrives in a fast-paced collaborative environmentReliable transportation and the ability to pass a drug test and a background check is requiredCompensation is commensurate to compensation for similar positions in the region and based on prior training and experience.Job Type: Full-timeEqual Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.