Director of Corporate Affairs, Communications & Social Responsibility

DIN TAI FUNG RESTAURANTS

J ob Title: Director of Corporate Affairs, Communications & Social Responsibility

Compensation: $157,700 - $204,000 Annual Salary

The base salary or hourly wage range for this role will vary based on multiple factors, including but not limited to prior experience, relevant expertise, current business needs, and market factors. Range is not inclusive of potential bonus or benefits. Your recruiter can share more information about the salary range and other factors during the hiring process.


Location: Hybrid, Din Tai Fung - Restaurant Support Center in Arcadia/Pasadena, California


About Us:

Din Tai Fung is a globally celebrated, family-owned restaurant brand founded in 1972 and internationally renowned for its iconic Xiao Long Bao. With more than 165 locations across 13 countries including 20 in North America. DTF is Michelin-recognized and admired for its uncompromising quality, authentic flavors, and warm, gracious hospitality. Each location delivers an elevated yet inviting cultural dining experience designed to delight guests on any occasion.


Benefits and Perks:

• Competitive Pay & Benefits
• Employer Contribution for individuals and eligible dependents' medical insurance
• Dental, Vision, and Life Insurance
• Health Savings Account (HSA)
• Commuter Spending Accounts
• 401(k) Plan with company match
• Employee Assistance Program
• Discounts through BenefitHub
• Employee Meal Discounts
• Flexible Time Off (FTO) to support work-life balance
• Paid Sick Leave (PSL) to care for your health or loved ones
• Quarterly Wellness Days - extra time off to recharge every season
• Bonus Eligible
• Opportunities for growth; we love promoting within

About the Role:

The Director of Corporate Affairs, Communications & Social Responsibility is responsible for leading the company's internal and external communications strategy and corporate social responsibility initiatives. This role ensures the brand is consistently represented with clarity, credibility, and purpose across all audiences, including team members, media, and the broader community. Reporting to the Head of Marketing, this leader protects and elevates brand reputation, strengthens stakeholder trust, and embeds social impact into how the organization communicates and operates.


Responsibilities:

• Build, lead, and develop a high-performing team while managing external agencies and cross-functional partnerships to ensure effective execution.
• Lead external communications strategy including public relations, media relations, awards submissions, and thought leadership initiatives to strengthen brand visibility and credibility.
• Oversee internal communications strategy, ensuring consistent, clear, and engaging messaging that aligns team members to company priorities, culture, and values.
• Develop and execute crisis communications and issues management strategies, ensuring timely, accurate, and brand-aligned responses to protect company reputation.
• Plan and execute internal corporate events and leadership forums, including company-wide meetings, training, and culture-building initiatives.
• Lead the development and execution of the company's corporate social responsibility (CSR) strategy aligned to brand purpose and business objectives.
• Partner with executive leadership and the VP of Marketing to develop enterprise messaging, narratives, and spokesperson strategy.
• Oversee community engagement, philanthropic partnerships, and cause-related initiatives to strengthen brand trust and local impact.
• Integrate CSR initiatives into brand storytelling, internal engagement, and external communications to reinforce company values.
• Establish and track key performance indicators for communications and CSR efforts; measure effectiveness and communicate impact to stakeholders.

Job Requirements:

• 10-12+ years of leadership experience across communications, PR, corporate affairs, or related functions
• Proven ability to manage brand reputation, crisis communications, and complex stakeholder environments
• Strong strategic thinking with the ability to translate brand strategy into communications programs
• Excellent written and verbal communication skills with strong executive presence

Preferred Requirements:

• Experience in hospitality, restaurants, retail, or consumer-facing brands
• Experience leading corporate social responsibility or purpose-driven initiatives
• Strong analytical and insight-driven mindset

Essential Functions:

• Lead strategic communications initiatives that strengthen brand reputation and trust
• Develop messaging frameworks and narratives that align with company priorities
• Oversee PR and media engagement strategies
• Lead internal communications that inform and align team members
• Build and manage CSR initiatives that support the company's mission and values
• Collaborate with executive leadership and cross-functional teams to support key initiatives

Special Requirements:

• Ability to travel occasionally for events, leadership meetings, or community initiatives
• Ability to represent the company in public-facing settings including media and industry forums

NOTE: This job description in no way states or implies that these are the only duties to be performed by the employee occupying the position. Employees will be required to perform any other job-related duties assigned by their supervisor.


Din Tai Fung is an E-Verify and Equal Opportunity Employer and complies with the Fair Chance Initiative.


Din Tai Fung is an Equal Employment Opportunity Employer - M/F/D/V. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.


As part of our hiring process, Din Tai Fung uses E-Verify to confirm employment eligibility for all newly hired employees. E-Verify is an internet-based system that allows employers to compare information from an employee's Form I-9 to the U.S. Department of Homeland Security and Social Security Administration records. This verification confirms an employee's eligibility to work in the United States. Din Tai Fung complies fully with all Equal Employment Opportunity laws, ensuring no discrimination based on national origin or citizenship status. Din Tai Fung is committed to employing only individuals who are authorized to work in the United States and who comply with applicable immigration and employment law. As a condition of employment, every individual must provide satisfactory evidence of their identity and legal authority to work in the United States. If the employee cannot verify their right to work in the United States within the time permitted by laws, the Company will be required to terminate their employment immediately. To learn more about E-Verify, please visit: .


Applicants must be 18 years or older.


Equal Opportunity Employer:
Din Tai Fung North America is an Equal Employment Opportunity Employer. We are committed to creating an inclusive environment and welcome all qualified applicants, regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, or any other protected status, in accordance with applicable federal, state/provincial, and local laws.
U.S. Employment Eligibility:
In the United States, Din Tai Fung North America participates in E-Verify to confirm work authorization for all new hires. To learn more, please visit: