Billing Specialist

Nature Of Work

The purpose of this class is to provide specialized and responsible clerical work in the application of utility billing procedures. The work detail varies and specific routines must be learned on the job. The employee is expected to perform duties similar to one or more of the following: Reconcile exception reporting, calculate and process adjustments, process cancel/rebills in billing system, process off cycle billing, finals and submit nightly billing. The employee is required to exercise independent judgment often. Work is performed under minimal supervision.

Essential Job Functions

• Exhibits exceptional knowledge of all rate structures for all services offered;
• Explains departmental and/or City policies and procedures, applicable rules and regulations to the public via personal contact, telephone conversation or written correspondence;
• Understands rates or fees, generates work orders and maintains accurate records and files;
• Oversees Utility Billing Specialist I in reviewing of exception and calculation reports for accuracy;
• The employee collects data, forms, and other information to support combined utility services account and/or collection processes.
• Enters other billing information into computer systems such as rereads, missed reads, or other information;
• Assists customers with questions or problems; generates work orders and provides other customer support or services. Communications with customers may be in person, email, postal mail, and/or telephone.
• Identifies and addresses commercial and residential customer service problems;
• Enters information into computer systems and generates payment and/or billing or reminder documents.
• Balance or reconcile transactions and accounts; process balance transfers or credits.
• Assists other staff or departments with billing and coordinates other accounting transactions between other departments within the City
• Performs routine office tasks, such as typing, filing, faxing, phoning, and copying.
• Attends staff meetings to exchange information; attends in-service training and technical or professional classes to improve skills.
• Provides assistance and customer service training to co-workers; may fill in for supervisors as assigned.

Minimum Requirements

• Requires a high school diploma or GED. Two (2) years of experience in public or business administration, two (2) years local government administrative experience, four years of clerical and office experience or an equivalent combination of education, training and experience which provides the required knowledge, skills and abilities. Requires one years of Utility Billing experience. Demonstrated experience with word-processing applications (i.e.: Microsoft Word), spreadsheets (i.e. Microsoft Excel). Experience with HTE NaviLine and/or a multi-departmental finance and accounting system is required. May require occasionally working outside regular business hours.

• Notary Public may be required.

• Must possess a valid Florida driver's license and satisfactory driving record as a condition of initial and continued employment.

• Special skills or equipment certification may be required.