Senior Operations Service Manager
Lumen Technologies
Serving as the primary operational interface for a portfolio of elite enterprise customers, the full-time Senior Operations Service Manager will manage escalations, drive operational transformation through automation and AI, and ensure a differentiated customer experience in a remote work environment. Key responsibilities Act as the primary escalation point for enterprise customers, coordinating internal resources to resolve complex operational issues Develop and deliver customized operational reports and presentations to executive audiences, translating complex data into actionable insights Lead initiatives for operational transformation, focusing on automation and AI adoption to enhance service delivery and efficiency Required qualifications Bachelor's degree or a minimum of six years of relevant professional experience in operations, service management, or telecommunications Experience managing high severity customer escalations and supporting enterprise-scale customers Demonstrated experience with automation, AI tools, and digital transformation initiatives Strong executive presence with the ability to effectively communicate complex information to senior leaders Proven ability to lead change and influence behavior within an organization #J-18808-Ljbffr Lumen Technologies
Vacancy posted 3 days ago
Similar jobs that could be interesting for youBased on the Senior Operations Service Manager in New York, NY vacancy
- ...Serving as the primary operational interface for a portfolio of elite enterprise customers, the full-time Senior Operations Service Manager will manage escalations, drive operational transformation through automation and AI, and ensure a differentiated customer experience...SeniorFull timeRemote work
Lumen Technologies
New York, NY3 days ago $150k - $180k
Arcesiumllc is seeking a Legal Operations & Contracts Manager in New York, NY. In this role, you will manage a complex portfolio of contracts, including SaaS and vendor agreements, while ensuring compliance and effective negotiations. The ideal candidate will possess over...Senior- Albireo Energy is seeking an individual for a critical position in operations management in New York, New York. This role involves overseeing service agreements, ensuring customer satisfaction, and managing a team effectively. Qualified candidates should have an Associate...Senior
$94.12k - $103.47k
Resorts World New York is seeking a Food and Beverage Manager of Operations to oversee the front of house F&B team. This role includes hiring,... ...scheduling, and training staff while ensuring proper execution of service standards. The ideal candidate will have strong leadership...Senior- MPI is seeking an Experienced IT Operations Manager in New York for a mid‑sized business services firm. You will lead the North American IT Operations team, oversee Service Desk, End User Support, and Application Support, and partner with global colleagues to ensure reliable...Senior
- Page Group in New York seeks a facilities and operations supervisor to oversee maintenance, safety, repairs, and vendor coordination across... ...sites. The role requires strong leadership and the ability to manage complex operations in a fast-paced environment. The position...Senior
- Responsibilities The Strategy and Operations team at GlossGenius sits at the center of the most important decisions the business is making, translating ambiguous problems into clear plans and getting them executed. In this role, you’ll start by owning the strategy and...Senior
- Requirements 6+ years of relevant experience in operations, strategy, business analysis, or strategic finance, preferably in a rapidly... ...customer goals What the job involves As a Strategy & Operations Manager, Customer Success you will play a critical role in supporting...SeniorShift work
- A sustainability platform is seeking an experienced Customer Success Operations professional to drive strategic initiatives and enhance customer value. The role requires over 6 years of relevant experience, strong analytical skills, and proficiency in tools like Salesforce...SeniorWork at office
- The Press Club Grill in New York City is seeking a highly motivated Senior Restaurant Manager to oversee all restaurant operations. This role involves ensuring exceptional customer service, maintaining safety standards, and leading staff effectively. The ideal candidate...SeniorShift work
- Guardian-Service-Industries-Inc is seeking an experienced Building Operations Manager in New York, NY. The candidate will oversee daily operations, maintenance, and repairs for building systems including plumbing, electrical, and HVAC. Requirements include at least 5 years...Senior
- Perimeter Solutions, LP is seeking a Tollers Maintenance / Operations Manager responsible for the maintenance and operational performance across multiple terminal locations. The role requires strong leadership and extensive knowledge of maintenance operations. The ideal...Senior
- GE Vernova is seeking a remote Senior Power Plant Field Services/Contract Performance Manager to lead service activities at customer sites in the United States. You will coordinate maintenance, support, and project execution with regional teams to ensure safety, quality...SeniorRemote jobContract work
- About the Role Sift is hiring a Senior Account Operations Manager to own a portfolio of customer accounts and serve as the primary commercial point... ...including Support and, where appropriate, Professional Services. This person should be highly comfortable with product usage...SeniorContract work
$75k - $115k
A major educational institution in New York is seeking a Facilities Manager to oversee the maintenance and operations of its academic properties. Responsibilities include managing physical plant operations, fostering relationships between staff, and supervising a team....Senior$135k - $165k
...measurable, lasting value from our work. This role owns the operational foundation for Pendo's Customer Engineering organization: process... ..., and drive them forward. At Pendo, great leaders don't just manage delivery — they operate as strategic owners, setting direction...SeniorWork at officeRemote workFlexible hours3 days per week$132k - $163k
...) customers. The team includes US-based Senior Specialists who handle our most complex... ...agent team’ day to day and hit our core operational KPIs. You will contribute by This is a... ...engineering, data structures, knowledge management, integrations, evaluations, etc. Deep experience...SeniorFull timeFor contractorsWork at officeLocal areaFlexible hours- Mitel (Delaware) Inc is seeking an Operations Manager to oversee installation, service, and support for our customers. This role demands exceptional organizational, communication, and leadership skills to drive operational success. The ideal candidate will lead service...Senior
- Ascendance Trucks LLC is seeking a motivated, full-time Service Manager to oversee the service department operations, including recruiting and training personnel, managing budgets, and ensuring customer satisfaction. Applicants should have 3-5 years of management experience...SeniorFull time
- The Jewish Community Center Of Staten Island seeks a Director of Operations to support operational excellence across its facilities. This role involves managing day-to-day operations while engaging in long-term planning and collaborating with agency leadership. The ideal...Senior
- Provincial Senior Living seeks a Director of Facility Operations in Georgia. This leadership role involves managing maintenance operations, supervising staff, and ensuring safety and quality standards. Candidates should have strong maintenance supervision experience and...SeniorFlexible hours
$165k - $190k
Considine Search is seeking an Associate Facilities Director in New York City to oversee facilities operations and ensure regulatory compliance. This role involves managing a team of 15 professionals and ensuring the optimal performance of building systems across the...Senior- Staten Island Jewish Community Center is seeking a Director of Operations responsible for managing daily operations, collaborating on long-term planning, and ensuring the effective functioning of the organization. The ideal candidate will have a Bachelor’s degree and 5-...Senior
- Highgate Hotels, LP is seeking a Senior Food and Beverage Manager in New York City to oversee dining operations and ensure high service quality. Responsibilities include supervising staff, managing budgets, and improving guest satisfaction through effective compliance...Senior
- Watershed, the enterprise sustainability platform, is seeking a senior operator to lead strategy and operations for the Customer organization... ...and systems, and AI-first workflows for Customer Success, Services, and Support. You will build the multi-year roadmap for best-...Senior
- Carrier is seeking a Sr. Manager of Customer Service in New York to lead a large team, ensuring customer satisfaction and managing complex client... ...accounts and collaborates closely with sales and senior leadership to meet customer needs effectively. #J-18808-Ljbffr...Senior
$75k
Dormont Manufacturing Co is searching for an Area Manager - Customer Service in New York, NY to assist in managing branch operations across multiple locations. You will oversee customer service and logistics to meet the company’s financial goals. This role requires a minimum...Senior- Trinity Church NYC is looking for a Security Manager to oversee all operational aspects of its security program. You'll manage security operations for multiple properties and ensure the safety of staff, volunteers, and visitors. The ideal candidate has over 5 years of...SeniorFull time
$305k - $395k
...and vision. Based in New York, the Senior Director, Security Operations will be responsible for the ongoing... ...Officer. Responsibilities Developing, managing and evolving a comprehensive, state-... ...skills. Excellent customer service skills and sense of urgency when resolving...SeniorFull timeLocal areaFlexible hours- ...Property Group is seeking a Director of Operations for Pocono Premium Outlets. This role... ..., including maintenance and contracted services. Ideal candidates will possess a Bachelor... ...of 5 years in operations or facilities management, and exhibit strong problem-solving...Senior
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Senior Operations Service Manager. Be the first to apply!
Related searches
- vice president operations manager New York, NY
- web operations manager New York, NY
- fund operations manager New York, NY
- workplace operations manager New York, NY
- hotel operations manager New York, NY
- elevator operation manager New York, NY
- franchise operations manager New York, NY
- hvac operations manager New York, NY
- computer operations manager New York, NY
- night operations manager New York, NY