Hospitality Coordinator

Convene Hospitality Group (CHG) operates a global portfolio of lifestyle brands focused on creating places and experiences that bring people together. The company designs, develops, and operates hospitality‑driven destinations to host gatherings of all kinds, ranging from small corporate meetings to immersive brand activations and beyond. We love bringing people together in person, and that passion for great experiences extends to our employees as well. If you're interested in creating inspiring moments of connection, consider joining our team.

HOSPITALITY COORDINATOR

We’re seeking a Hospitality Coordinator to join our Operations team in Boston. The Hospitality Coordinator will report directly to the General Manager. The Hospitality Coordinator supports the daily execution of meetings, workplace, and event experiences. This role is highly visible and client‑facing, responsible for delivering exceptional experiences while coordinating across departments to ensure seamless operations. What You’ll Do Experience & Welcome Desk Welcome and check in all guests, clients, and workplace members Manage lobby/reception flow, VIP arrivals, and guest support Maintain ownership of assigned desk or floor, ensuring coverage, cleanliness, and organization Manage coat check, lost & found, and daily front‑of‑house operations Event & Meeting Support Support end-to-end execution of meetings and events Coordinate load‑in/load‑out, freight, and vendor logistics Create event materials (run‑of‑show, signage, menu cards) Assist with setup, breakdown, and on‑the‑floor support during peak times Support site tours and “Surprise & Delight” moments Operations & Building Coordination Partner with building management on security, maintenance, and event logistics Submit and track facility tickets (HVAC, repairs, etc.) Coordinate security guards, porters, and lobby flow for events Workplace & Administrative Support Assist members with bookings, catering, badges, and requests Manage calendars, event schedules, and internal communications Handle packages, invoices, purchasing, and supply inventory Support staffing logistics, including scheduling temporary team members Systems & Collaboration Use platforms such as Salesforce, JIRA, Robin, ProxyClick, DocuPhase, Canva, and Google Suite Partner with Culinary, Service, Production, Technology, and Customer Success teams Communicate effectively and problem‑solve in real time What We Look For Minimum 2 years’ experience in hospitality Strong communication skills and a service‑first mindset Highly organized, adaptable, and comfortable multitasking Flexible and long hours sometimes required Ability to move, lift, carry, push, pull and place objects up to 25 pounds without assistance Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping Ability to stand, sit, or walk for an extended period of time The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions. Compensation Hourly Rate: $27.00/hour This role is also eligible for Convene’s annual incentive performance bonus plan. This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience, and other relevant factors. Benefits Health & Wellness: Day‑one health coverage for you and your family, 24/7 virtual care, emotional well‑being support, and fertility & family‑planning benefits. Time Off & Balance: Generous PTO, birthday off, paid parental leave, and a year‑end holiday closure to recharge. Financial Growth: 401(k) with company match and support for education, courses, and certifications. Development & Recognition: Ongoing career growth opportunities plus recognition programs to celebrate milestones. Community & Impact: Volunteer and give‑back opportunities, and the chance to make a real impact in the work you do. Convene Hospitality Group is proud to be an equal opportunity employer. We welcome applicants of all backgrounds, experiences, and perspectives. #J-18808-Ljbffr Convene