Business Manager

Overview Description BUSINESS MANAGER Reports To: Branch Manager Summary The Office Manager serves as a key leader within the dealership, fostering a positive and professional workplace environment while supporting the daily administrative and operational needs of the team. This role maintains consistent and timely communication across departments, staying closely connected with other managers and staff to ensure alignment and efficiency in day-to-day operations. Some key responsibilities are to maintain management and warranty schedules, process and post customer payments, review and respond to emails. This position also requires various administrative tasks such as data entry, postings, distributing mail, managing schedules, ordering necessary office supplies, writing effective emails and other duties as assigned. Responsibilities Serve as the primary administrative partner to the Branch Manager. Coordinate internal events, meetings, and team activities, including organizing meals, refreshments, and logistical details. Perform other administrative support tasks, such as keeping appointment calendars, data entry, postings, and ordering supplies. Work closely with staff, management, customers, vendors, and other external partners. Order necessary supplies for the dealership. Answer, screen, and forward telephone calls. Greet walk-in customers and other visitors. Write effective emails. Obtain or send information or documents using a computer, mail, or other shipping methods. Approve payment for vendor invoices Maintain current statements with our vendors. Review/respond to emails. Process credit card settlements. Copy, file and maintain documents and records. Collect, sort, distribute and prepare mail and courier deliveries. Deposit cash and check payments daily / weekly. Qualifications / Competencies Interpersonal relationship building. Organization and document management. Time management and task prioritization. Computer literacy (email, spreadsheets, document software). Accurate data entry. Basic accounting and financial processing. Cash and payment handling procedures. Vendor communication and relationship management. Professional phone etiquette. Written communication (clear and professional emails). Verbal communication and active listening. Customer service and front-desk professionalism. Meeting and event coordination. Attention to detail. Problem-solving and initiative. Confidentiality and professional integrity. Requirements Physical Demands Mobility: The person should be able to move around the office or reception area comfortably, including walking, standing, and potentially climbing stairs. Vision/Hearing: Good eyesight and visual acuity are important for reading and processing written information, such as messages, memos, and visitor identification. The individual should have good hearing to effectively communicate with visitors, clients, and colleagues, including understanding phone conversations. Manual dexterity: Ability to operate a phone system, computer, keyboard, and other office equipment efficiently. Lifting: May occasionally handle packages, mail, or other items of moderate weight. Working hours: Standard office hours; occasional early mornings or evenings based on company needs. Job Posting Information This position has an immediate opening start date and will allow for proper notice to current employer. Submit your resume with confidence that all contacts with us are confidential. Benefits Health and Wellness Benefits Medical Insurance Dental Insurance Vision Insurance Short-Term Disability Supplemental Products like Long-Term Disability 401(k) with company match Retirement Planning Assistance Financial Guidance and Education Paid Holidays and Personal Time Vacation based on length of service Life Insurance, Hospital Stay, Critical Illness, and other products Bereavement Services and Employment Assistance Program Mental Health Resources Paid Training and Tools Assistance to do the job right. About Palmer Trucks Palmer Trucks is a full-service Kenworth dealership network serving Ohio, Indiana, Kentucky and Illinois with a comprehensive package of products and services. As a family-owned business with more than a half-century history of growth and success, Palmer Trucks has grown to a team of more than 650 individuals. With more than 32 million trucks on U.S. highways and interstates at any given time, a paramount need exists to keep the industry moving forward – 24 hours a day, 7 days a week. We maintain a commitment to forming authentic and valuable connections through fulfilling the industry’s unique, time-sensitive needs as a trusted partner. We accomplish this by providing products and services of the highest quality and value - personalized for you. Because of this philosophy, we develop and nurture long-term, valuable relationships with our partners. The Palmer Trucks team has the utmost privilege and gratitude of doing business, and these core values are what keep customers returning year-after-year and are what have kept us On the Road Since 1965. Palmer Trucks is an Equal Opportunity Employer. All Applicants are considered for employment without a regard to race, color, national origin, religion, sex (including pregnancy), age (40 or older), disability, veteran status or any other legally protected. Revised: May 2026 #J-18808-Ljbffr