Client Services Manager

What We Need

Corpay is currently looking to hire a Client Services Manager within our Corpay Lodging division. This position falls under our Lodging line of business and is located in Wichita, KS. In this role, you will manage productivity, professionalism and the overall development of clients as assigned as a part of their book of business. The Client Services Manager will help ensure that all teams within Corpay are working for the benefit of Corpay, its employees, and its customers. In addition, the Client Services Manager will participate in a variety of projects, work groups and events based on department and company needs. The role will include negotiating renewals and contract ownership for small to mid-sized clients. You will report directly to the Senior Operations Manager and regularly collaborate with other teams and departments.

How We Work

As a Client Services Manager, you will be expected to work in an office environment. Corpay will set you up for success by providing:

• Assigned workspace in Wichita, KS
• Company-issued equipment
• Formal, hands-on training

Role Responsibilities

The responsibilities of the role will include:

• Maintaining and developing relationships between Account Managers and Clients, which includes:
• Productivity and status reports for clients
• Managing and interacting with assigned Account Managers in their responsibilities to hold a full knowledge base on their individual clients
• Meeting all Renewal Requirements within the assigned book of business
• Ensuring that all escalated client issues are addressed and resolved in a timely manner
• Promoting accuracy in all client activity, along with a superior level of service
• Reviewing and monitoring all client activities related to ensure that service levels are consistent, promote synergies and work towards product enhancement for all lines of business
• Monitoring and tracking the profitability of accounts; ensure that all Corpay metrics are being met
• Monitoring and tracking the production of accounts; this includes but is not limited to, total room nights, revenue, income, income per block, income per reservation, decline %, etc
• Scheduling Client Quarterly reviews in conjunction with the Account Manager
• Promoting all new product solutions to assigned book of business
• Recapping productivity of all assigned accounts and monitor trends for reports
• Participating and/or coordinating of projects, workgroups and events
• Responsible for all other duties assigned as needed

Qualifications & Skills

• Bachelor's Degree in Business Administration, or related discipline (preferred)
• 3+ years of hands-on operational experience at Corpay Lodging or 3-5 years previous account management or supervisor experience
• Demonstrated commitment to high professional ethical standards and a diverse workplace
• Critical thinker with ability to address business issues keeping the entire business in focus
• Subject matter expert for all policies and procedures within CLS
• Proven strong interpersonal, communication, and presentation skills
• Notable successes in collaborating to achieve winning outcomes
• Proficiency in Microsoft Excel, Word, PowerPoint, Project and Outlook
• Solid people management skills in goal setting, delegating and coaching

Benefits & Perks

• Medical, Dental & Vision benefits available the 1st month after hire

• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes

About Corpay

Corpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.

At Corpay, we are committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions. We believe that diversity, equity, and inclusion strengthen our teams, drive innovation, and support our continued success globally.

As part of our hiring process, offers of employment may be subject to the successful completion of pre-employment screening conducted by an authorized third-party provider, in accordance with applicable laws and Corpay policies. Screening requirements may include employment references, identity verification, criminal record checks, financial or sanctions screening, and other background checks relevant to the role and permitted by local law.

Notice to Recruitment Agencies and Search Firms: Corpay does not accept unsolicited resumes from agencies or search firms without a valid written agreement in place. Any unsolicited candidate submissions will become the property of Corpay, and no fees will be paid related to such submissions.

Learn more about Corpay:

Transparency & Compliance

Equal Opportunity Employer

Corpay is committed to providing equal employment opportunities to all applicants and employees. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), gender, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, marital status, genetic information, military or veteran status, or any other characteristic protected by applicable law. Corpay is committed to fostering an inclusive workplace where individuals are respected and valued for their diverse perspectives, experiences, and contributions. If you require reasonable accommodation during any part of the application or interview process, please notify a representative of the Human Resources Department.

Use of Artificial Intelligence in Hiring

Corpay may use artificial intelligence (AI) and other technology-enabled tools to support certain aspects of the recruitment process, such as application screening, candidate assessment, or interview scheduling. These tools are designed to enhance efficiency, consistency, and fairness throughout the hiring process. AI tools do not make final hiring decisions. All employment decisions involve human review. Corpay is committed to the responsible use of AI, including appropriate oversight and safeguards designed to support fair and unbiased outcomes.

Candidate Privacy Notice

For information about how Corpay processes personal information during the recruitment process, please review our Candidate Privacy Notice:

Pay Philosophy

Corpay is committed to fair, equitable, and transparent compensation practices. Compensation decisions are based on objective, job-related factors including skills, experience, qualifications, and market benchmarks. Where required by applicable law, salary or compensation ranges will be included in the job posting or provided prior to the interview process, where required by applicable law. Additional compensation elements such as bonuses, incentives, benefits, or variable pay may apply where applicable.

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