Field Service Specialist

Job Description

Job Description

Description:

**The ideal candidate will be located in the Western US**

· Provide technical support in a customer service focused manner until repair issue is fully resolved

· Updating and resolving BOTIS tickets timely and accurately

· Aids Production & PDI departments for critical needs (diagnosing)

· Through Fleet Intelligence, provides reports of field actions and resolutions

· Using BOTIS ticketing system And Fleet Intelligence reports, identify repetitive failure patterns, recommend, and manage field product improvements or campaigns

· Travel as required (75%)

· Desire and ability to work in fast paced manufacturing environment

· High energy level

· Self-motivated

· Ability to work evenings and weekends as needed

· Ability to read, understand, and follow oral and written instructions

· Technical aptitude

· Ability to manage several complex projects simultaneously while working under pressure to meet deadlines

· Mental capacity to make sound decisions and to communicate clearly and concisely, both orally and in writing

· Ability to multitask, solve problems, manage time, adapt to changing work conditions, and shift priorities in a fast-paced environment

· Superior organizational skills, strong quality orientation, and high attention to detail

· Proven ability to work well both independently and in a team environment

· Knowledge of and adherence to occupational hazards and standard safety practices

· Strong ethical standards, reliability, professionalism, positive attitude, and ability to remain calm in stressful situations