Customer Account Specialist

Customer Account Specialist

There are over 7 billion people on this planet. And by 2050, there will be 2 billion more... many moving into urban centers at an unprecedented rate. Making sure there is enough food, fiber and infrastructure for our rapidly growing world is what we're all about at John Deere. And it's why we're investing in our people and our technology like never before! Here the world's brightest minds are tackling the world's biggest challenges. If you believe one person can make the world a better place, we'll put you to work. RIGHT NOW.

John Deere is an equal opportunity employer, including disabled & veterans.

Primary Location: United States (US) - Iowa - Johnston Function: Financial Services (CA) Title: Customer Account Specialist - 125075 Onsite/Remote: Remote Position

This position is eligible for remote work at the present time. The arrangement may be delayed for training or other job acclimation purposes and remains subject to change.

This position is eligible for remote work at the present time; however, if the selected candidate is located near the Johnston, IA location, the expectation is to be onsite 1 day out of the week.

Your Responsibilities

As a Customer Account Specialist for John Deere Financial located in Johnston, IA, as a remote role you will:

• Use telephone negotiating techniques to build and maintain customer relationships
• Review payment history and account information. Update/confirm debtor information
• Negotiate payment plan modifications according to established policies and procedures
• Administer collection efforts within federal and state regulations and company policy

What Skills You Need

• Experience working in a call center or related customer service environment
• Ability to remain seated for long periods of time to perform telephone work in a call center environment
• Experience managing multiple tasks for multiple products using various systems and processes
• Effective communication skills, both verbal and written
• Experience working in a team environment
• Experience building strong working relationships to resolve customer inquiries
• Effective problem solving, negotiation and conflict resolution skills
• Strong computer aptitude with the ability to learn quickly and apply new knowledge
• Experience using Microsoft Office programs such as Excel, Word, etc
• Experience in customer service or collections in a financial environment

Education

Ideally you will have a degree or equivalent related work experience in the following:

• Bachelors degree or equivalent related work experience

What You'll Get

At John Deere, you are empowered to create a career that will take you to where you want to go while working in an inclusive team environment. Here, you'll enjoy the freedom to explore new projects, the support to think outside the box and the advanced tools and technology that foster innovation and achievement. Additionally, we offer a comprehensive reward package to help you get started on your new career path, including:

• Flexible work arrangements
• Highly competitive base pay
• Savings & Retirement benefits (401K and Defined Contribution)
• Healthcare benefits with a generous company contribution in the Health Savings Account
• Adoption assistance
• Employee Assistance Programs
• Tuition assistance
• Fitness subsidies and on-site gyms at specific Deere locations
• Charitable contribution match
• Employee Purchase Plan & numerous discount programs for personal use
• Vacation and Holiday Pay

$50,916.00 - $76,368.00 + Benefits

Must be 18 years of age or older to apply

The information contained herein is not intended to be an exhaustive list of all responsibilities and qualifications required of individuals performing the job. The qualifications detailed in this job description are not considered the minimum requirements necessary to perform the job, but rather as guidelines.

ACA Section 1557 Nondiscrimination Notice