Service Manager

As a Service Manager at United Rentals, you will lead a major maintenance enterprise, hiring and motivating a team of Service Technicians, improving efficiency and customer satisfaction by ensuring equipment is properly maintained and repaired, and working closely with the Branch Manager to build a profitable location. What You’ll Do Motivate, coach, and train technicians to exceed time & quality standards and comply with standard repair and maintenance processes Staff location adequately based on skills and workload Responsible for R&M, P&L and associated costs/budget Lead, plan, measure and continuously improve all service and maintenance performance metrics Oversee parts department activities to ensure optimal customer service, technician/shops/OEC productivity and cost control Evaluate performance and promotability of team members, and provide necessary skills training and regular coaching Promote a culture of safety and discipline through leadership, exemplary personal compliance, accountability, and communication Other duties assigned as needed Requirements High School diploma required; trade-school degree a plus; bachelor’s degree preferred Valid driver’s license with an acceptable driving record Extensive equipment fleet maintenance and leadership experience 5 years of service and maintenance experience and a minimum of 3 years supervisory experience Strong motivational and leadership skills Excellent customer service skills Strong knowledge of maintenance accounting and P&L Basic computer skills, particularly with Microsoft Excel This position is deemed Safety Sensitive for purposes of United Rentals’ policies and procedures. Benefits Paid Parental Leave United Compassion Fund Employee Discount Program Career Development & Promotional Opportunities Additional Vacation Buy Up Program (US Only) Early Wage Access through Payactiv (US Hourly Only) Paid Sick Leave An inclusive and welcoming culture United Rentals, Inc. is an Equal Opportunity Employer and makes employment decisions regardless of race, color, religion, sex, national origin, age, genetic information, citizenship status, veteran status, sexual orientation, gender identity, disability, or any other status protected by law. If you need a reasonable accommodation at any point of the application process, please email View email address on click.appcast.io for assistance. At United Rentals, we proudly hire active duty members, veterans, reservists, and their families. The values that define your service—leadership, discipline, integrity, and teamwork—are the same values that drive our success. With many veterans already part of our team, we’re ready to help you transition into a rewarding career. United Rentals consists of a wide variety of roles with different duties and responsibilities. The actual pay rate offered to candidates varies depending on a wide range of factors including specific position, location, education, training, experience, skills, and ability. #J-18808-Ljbffr