Client Solutions Consultant

A Little About Us At Zelis, we modernize the healthcare financial experience across payers, providers, and consumers. We serve more than 750 payers, including top national health plans and regional plans, and millions of providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts—driving real, measurable results for clients. AI is woven into our work, empowering associates to partner with AI to challenge the status quo, accelerate innovation and amplify impact. We are a place for builders with a growth mindset who act with agility, embrace change, and use modern technology to shape smarter solutions. A Little About You You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are. Position Overview The Client Solutions Consultant (CSC) serves as a client‑facing, post‑implementation strategic solution advisor for assigned accounts, focused on optimizing the performance and value realization of Zelis products and solutions within their client portfolio. The CSC collaborates closely with the Strategic Client Executive (SCE) to help clients achieve targeted outcomes while maximizing revenue and value for Zelis. What you will do: Client Engagement and Relationship Management Serve as the trusted advisor and primary point of contact for business unit interactions with the client, coordinating with internal stakeholders to gather inputs and respond to client requests. Oversee client expectations, manage communications, and handle escalations related to contracted solutions to ensure client satisfaction. Monitor progress toward mutually established goals, ensuring alignment with client business objectives and success metrics. Maintain and update client information by performing essential client‑management activities, including CRM updates, JIRA tracking, reporting, and processing contract or addendum requests. Collaborate with internal teams to address client issues and deliver high‑quality service, reinforcing a positive client experience. Product Utilization, Value Demonstration, and Growth Connect client business needs to Zelis solutions, leveraging data‑driven insights to drive utilization and adoption of assigned products, optimize and grow client engagement, and maximize client value. Proactively identify and pursue opportunities to optimize client utilization and value realization, including cross‑selling and enhancing existing solutions based on client needs. Lead initiatives aimed at increasing revenue growth and showcasing the value of Zelis solutions. Own and deliver the business unit’s portion of client business reviews by providing product insights, performance recommendations, and best‑practice guidance. Develop and present data‑driven insights that demonstrate the value and opportunities for clients, clearly articulating the benefits received and areas for improvement through analytics. Strategic Account Planning and Collaboration Partner with the SCE to deliver a seamless client experience, align on account strategy, and conduct business reviews. Execute BU‑specific client strategies and account plans in partnership with the SCE. Proactively identify and support new business opportunities—upselling and cross‑selling—by recognizing client needs and transitioning qualified leads to the Sales team as appropriate. Collaborate with cross‑functional teams (Sales, Product, Client Services, Implementation) to deliver on client commitments. Performance and Risk Management Advise clients on and monitor revenue and performance metrics for assigned business units against best practices, benchmarks, and revenue plans; investigate underperformance and develop recovery plans as needed. Ensure adherence to contractual SLAs and operational performance metrics. Own assessment and mitigation of solution‑specific risks and escalations. What you will bring: Bachelor’s degree in Business, Health Care Administration, or a related field. 2+ years in a client‑facing role and experience in account management in the healthcare industry, payment integrity, claim pricing, provider networks is a plus. Thorough knowledge of Excel, PowerPoint, and other MS Suite products. Experience with SalesForce.com is a plus. Comprehensive understanding of client pain points, business processes, industry trends, and the competitive landscape. Demonstrated project management skills with the ability to prioritize and manage multiple tasks in a fast‑paced environment. Exceptional communication and interpersonal abilities; skilled in building strong relationships with clients and internal stakeholders. Note: Candidates requiring visa sponsorship now or in the future will not be considered. Location and Workplace Flexibility Zelis is headquartered in the U.S., with multiple locations across the country and in Hyderabad, India. All employee work locations are based on the needs of the position and determined by the Leadership team. While location expectations vary by role, candidates within approximately 50 miles of a U.S. office are generally preferred to support collaboration when needed. A hybrid approach is flexible, with in‑office presence guided by team and business needs. Base Salary Range $95,000.00 - $120,650.00. The base salary range is one component of our Total Rewards package, which may also include discretionary bonus plans, commissions, or other incentives depending on the role. Benefits 401(k) plan with employer match Flexible paid time off, holidays, parental leaves Life and disability insurance Health benefits including medical, dental, vision, and prescription drug coverage Equal Employment Opportunity Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We welcome applicants from all backgrounds and encourage you to apply even if you don’t meet 100% of the qualifications for the role. Accessibility Support We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email View email address on click.appcast.io. #J-18808-Ljbffr LE011 Zelis Claims Integrity, LLC