FT Center Associate

Job Description

Job Description

The UPS Store Full-Time Center Associate is responsible to deliver world-class customer service to all retail customers. You’ll be expected to receive and process packages for shipment, operate copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices.  The Associate expertly advises our valued customers by providing accurate information on our array of products and services.  The Associate exhibits confidence by knowing best practices. Ideally the candidate should have retail sales experience, strong computer skills (Microsoft office and adobe suite) and internet skills, a friendly and genuinely helpful demeanor, a professional appearance, and will be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.

We have a 7 day work week M-F 9am-7pm Saturday 9am-5pm and Sundays 10am-3pm.

·         Deliver outstanding customer service to walk-in customers and telephone inquiries

·         Continuously practice good listening skills with customers and UPS Store team members, and leadership

·         Take ownership of the customer's shipping problem and offer viable solutions

·         Take action to learn all product and service offerings, alternative solutions

·         Operate all equipment, software, and devices in an expert fashion and be willing to teach others

·         Maintain a clean and safe working environment

·         Competent spelling & math skills (ability to read a tape measure)

·         Ability to lift up to 50 lbs