Data Analytics Senior - Consumer Adoption Specialist

Consumer Adoption Specialist

At Freddie Mac, our mission of Making Home Possible is what motivates us, and it's at the core of everything we do. Since our charter in 1970, we have made home possible for more than 90 million families across the country. Join an organization where your work contributes to a greater purpose.

Position Overview:

The Consumer Engagement Program partners directly with Multifamily data consumers to ensure they can confidently adopt, use, and derive value from modernized data platforms during both interim and future-state transitions. As a Consumer Adoption Specialist, you will serve as a trusted partner to data consumers—translating platform changes into usable outcomes, guiding adoption through hands-on engagement, and ensuring consumer needs are represented throughout delivery. This role blends data fluency, change enablement, and stakeholder partnership and plays a critical role in delivering measurable value from the MF Data Modernization initiative. As the Consumer Adoption function matures, this role will also help shape repeatable adoption practices and serve as a thought partner on improving how we engage, onboard, and enable data consumers across the program.

Our Impact:

Our team is responsible for:

• Ensuring analytical consumers remain productive during data platform transitions
• Driving adoption of interim data solutions and the MF DataVerse
• Acting as a bridge between data consumers and data product delivery teams
• Providing training, documentation, and enablement that accelerate value realization
• Measuring and communicating adoption progress, risks, and insights to leadership

Your Impact:

In this role, you will be an integral part of the Consumer Adoption function and will be expected to:

• Serve as a primary point of contact for assigned data consumers during onboarding and adoption
• Partner with consumers to define data needs and design adoption plans
• Guide consumers through training, testing, and go-live readiness
• Identify and help resolve adoption risks and barriers in partnership with delivery and governance teams
• Contribute to the evolution of adoption standards, tools, and best practices as the program scales

Qualifications:

• Bachelor's Degree or equivalent practical experience and 5+ years of experience in data analytics, data enablement, product support, or a related role
• Strong understanding of analytical workflows and data platforms
• Experience partnering directly with business or analytical consumers
• Ability to translate technical concepts into clear, actionable guidance
• Preferred to have experience supporting data platform transitions or modernization initiatives as well as familiarity with data governance, access management, or change management concepts
• Experience developing training materials or facilitating workshops is helpful
• Experience contributing to team processes, playbooks, or standards is preferred

Keys to Success in this Role:

• Consumer-first mindset with strong ownership and accountability
• Ability to operate effectively in evolving environments
• Strong relationship-building and influencing skills
• Structured, organized approach to managing multiple workstreams

Current Freddie Mac employees please apply through the internal career site.

We consider all applicants for all positions without regard to gender, race, color, religion, national origin, age, marital status, veteran status, sexual orientation, gender identity/expression, physical and mental disability, pregnancy, ethnicity, genetic information or any other protected categories under applicable federal, state or local laws. We will ensure that individuals are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

A safe and secure environment is critical to Freddie Mac's business. This includes employee commitment to our acceptable use policy, applying a vigilance-first approach to work, supporting regulatory mandates, and using best practices to protect Freddie Mac from potential threats and risk. Employees exercise this responsibility by executing against policies and procedures and adhering to privacy & security obligations as required via training programs.

CA Applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Freddie Mac offers a comprehensive total rewards package to include competitive compensation and market-leading benefit programs. Information on these benefit programs is available on our Careers site.

This position has an annualized market-based salary range of $108,000 - $162,000 and is eligible to participate in the annual incentive program. The final salary offered will generally fall within this range and is dependent on various factors including but not limited to the responsibilities of the position, experience, skill set, internal pay equity and other relevant qualifications of the applicant.