Front Office Positions - OPEN CALL Tuesday 7/7

Front Desk Agent

Department: Front Office

Location: The Standard, High Line

Reporting to: Director of Front Office Operations/MOD

Job Purpose: To warmly welcome and assist guests with exceptional service, ensuring seamless check-ins and check-outs, and providing valuable local insights to enhance their overall experience at The Standard.

Main Duties & Responsibilities:

• Welcome guests in a friendly, prompt and professional manner.
• Perform check-in and check-out procedures using Opera. Obtains guest information and ensures that the assigned room type and rate are correct. Review bills with guest upon check-out and obtains guest signature.
• Register guests, issue room keys, provide information on hotel services and room location. Answer phones in a prompt and courteous manner.
• Up-sell rooms where possible to maximize hotel revenue.
• Accurately process all cash and credit card transactions in accordance with established procedures including, but not limited to posting all charges, completing cashier and other reports, preparing deposit and counting/securing assigned bank.
• Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
• Communicates room statuses with housekeeping to coordinate timely check-ins and check-outs. Informs housekeeping of early arrivals and "rush" rooms.
• Communicates with bellmen to deliver luggage or other items to guest rooms. Informs bellmen of guest requests.
• Coordinates transportation to and from the airport.
• Reviews log book and comments/complaints book at beginning of shift. Adds any important information to books throughout shift.
• Reviews all planned arrivals and departures in Opera and notes estimated times.
• Coordinates any room changes or moves.
• Informs guests of any visitors.
• Provide guests with recommendations for dining, shopping, and for any other requests. Has a thorough and extensive knowledge of the area. Provides guests with directions.
• Confirm lunch or dinner reservations with internal or external restaurants for guests.
• Ensures that supplies in amenity drawer are stocked and organized.
• Ensures that lighting in lobby is appropriate.
• Makes reservations when reservations department is not available or if requested in person.
• Maintains a cashier bank. Prints ledger and closes cashier at end of shift.
• Respond appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction.
• May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions and information updates on changes.
• Communicates important information with the previous and next shift.
• Promote teamwork and quality service through daily communications and coordination with other departments.
• Maintains a courteous and professional manner at all times.
• Has thorough knowledge of hotel property and services.
• Ensures privacy and confidentiality for all hotel guests.

Specific Requirements:

Essential:

• Ability to read, comprehend, and carry out instructions, preferably bilingually.
• Have at least 1 to 3 months prior experience in similar position.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
• Ability to add and subtract two-digit numbers and multiply and divide by 10s and 100s; To perform these operations using units of American money and weight measurement and distance
• Ability to deal with problems involving a few concrete variables in standardized situations
• Have organizational skills.
• Have sanitation skills.
• Open availability must be considered.
• The proper means of transportation must be considered.
• Level of experience in a high volume, high-end hotel is recommended but not required.

Physical:

• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 lb. without assistance.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability, and visual acuity.
• Stand, sit, or walk for an extended period of time or for an entire work shift.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Remain in a stationary position for extended periods of time.
• Work with sharp objects in a safe manner.
• Will be exposed to hot and cold temperature extremes.

Compensation and Benefits:

• $25.13 per hour
• Excellent and Affordable Health care coverage
• Life Insurance, Disability Insurance, Pet Insurance
• Up to 104 hours PTO, 56 hours - Paid Protected Time Off (Sick), 32 hours - Unpaid Protected Time Off, 20 hours Paid Prenatal Leave
• 401k - Company matching up to 3% after 1 year
• Employee Discounts on Rooms, F&B, Retail, and The Standard Marketplace
• Employee Meals, Employee Referral Program, Commuter Discounts
• Regular fun staff events and celebrations!!!