Front Office Positions - OPEN CALL Tuesday 7/7

Front Desk Agent Job Title: Front Desk Agent Department: Front Office Location: The Standard, High Line Reporting to: Director of Front Office Operations/MOD Job Purpose: To warmly welcome and assist guests with exceptional service, ensuring seamless check‑ins and check‑outs, and providing valuable local insights to enhance their overall experience at The Standard. Main Duties & Responsibilities Welcome guests in a friendly, prompt and professional manner. Perform check-in and check-out procedures using Opera. Obtain guest information and ensure that the assigned room type and rate are correct. Review bills with guest upon check-out and obtain guest signature. Register guests, issue room keys, provide information on hotel services and room location. Answer phones in a prompt and courteous manner. Up‑sell rooms where possible to maximize hotel revenue. Accurately process all cash and credit card transactions in accordance with established procedures including, but not limited to posting all charges, completing cashier and other reports, preparing deposit and counting/securing assigned bank. Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up. Communicate room statuses with housekeeping to coordinate timely check-ins and check-outs. Inform housekeeping of early arrivals and “rush” rooms. Communicate with bellmen to deliver luggage or other items to guest rooms. Inform bellmen of guest requests. Coordinate transportation to and from the airport. Review log book and comments/complaints book at beginning of shift. Add any important information to books throughout shift. Review all planned arrivals and departures in Opera and note estimated times. Coordinate any room changes or moves. Inform guests of any visitors. Provide guests with recommendations for dining, shopping, and for any other requests. Have a thorough and extensive knowledge of the area. Provide guests with directions. Confirm lunch or dinner reservations with internal or external restaurants for guests. Ensure that supplies in amenity drawer are stocked and organized. Ensure that lighting in lobby is appropriate. Makes reservations when reservations department is not available or if requested in person. Maintain a cashier bank. Print ledger and close cashier at end of shift. Respond appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction. May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions and information updates on changes. Communicate important information with the previous and next shift. Promote teamwork and quality service through daily communications and coordination with other departments. Maintain a courteous and professional manner at all times. Have thorough knowledge of hotel property and services. Ensure privacy and confidentiality for all hotel guests. Specific Requirements Ability to read, comprehend, and carry out instructions, preferably bilingually. Have at least 1 to 3 months prior experience in similar position. Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to add and subtract two-digit numbers and multiply and divide by 10s and 100s; to perform these operations using units of American money and weight measurement and distance. Ability to deal with problems involving a few concrete variables in standardized situations. Have organizational skills. Have sanitation skills. Open availability must be considered. The proper means of transportation must be considered. Level of experience in a high volume, high-end hotel is recommended but not required. Physical Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 lb. without assistance. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability, and visual acuity. Stand, sit, or walk for an extended period of time or for an entire work shift. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Remain in a stationary position for extended periods of time. Work with sharp objects in a safe manner. Will be exposed to hot and cold temperature extremes. Compensation and Benefits $25.13 per hour Excellent and Affordable Health care coverage Life Insurance, Disability Insurance, Pet Insurance Up to 104 hours PTO, 56 hours – Paid Protected Time Off (Sick), 32 hours – Unpaid Protected Time Off, 20 hours Paid Prenatal Leave 401k – Company matching up to 2% after 1 year Employee Discounts on Rooms, F&B, Retail, and The Standard Marketplace Employee Meals, Employee Referral Program, Commuter Discounts Regular fun staff events and celebrations!!! Bell Attendant Job Title: Bell Attendant Department: Front Office Location: The Standard, High Line Reporting to: Director of Front Office Operations/MOD Job Purpose: To create experiences by embracing and empowering a diverse collective of team members, collaborators, and guests, who chose to call The Standard home. Main Duties & Responsibilities Opens door and greets as they enter and leave the hotel. Assist guests with carrying luggage during check-in and check-out. Safely and promptly delivers to and picks up luggage from guest rooms. Tags and places guest luggage in storage at guest request. Retrieves luggage for guests from storage. Explain and promote hotel facilities, outlets, guest room features and services to guest and provide information to guest regarding local attractions and activities. Assist guests with transportation by getting taxis or arranging car services. Opens car and taxi doors for guests. Occasionally runs errands for guests and delivers items to guest rooms. Accepts mail for the hotel to be given to front desk. Refers package deliveries to the front desk to be accepted and logged. Occasionally deliver packages to guest rooms. Attends to any special requests from guests. Respond appropriately to guest complaints; Inform supervisor of major problems, complaints, disturbances or dissatisfied guests. Promote teamwork and quality service through daily communication and coordination with other departments. May regularly inspect and clear hotel entrance and surrounding areas of litter and debris. Perform other duties assigned which may include but is not limited to delivering guest mail/messages, packages etc. Maintains a courteous and professional manner at all times. Perform any other duties, if capable, as requested by management. Specific Requirements Brand Ambassador: Throughout the hotel we actively seek to employ a group of people that are committed to delivering our unconventional brand of hospitality while also growing with us. They are committed to and fully comprehend the idea of being of service; They do not just delight guests, but excite them–by creating unique, unexpected & memorable experiences; They are ambitious, vibrant and social/friendly individuals; They encourage genuine relationships with guests that enable them to not only preempt needs but foresee desires; They have a desire and unyielding appetite for learning & knowledge—being in‑the‑know with what is happening in the city and around the world; They are creative in areas like music, cinema, art, performance, fashion, design, tech and business; They are engaging, socially adept and solution‑based individuals able to navigate the scene with confidence and ease; They are able to entertain guests in a compassionate, respectful and meaningful manner; They are authentically themselves; They want to play a role in constructing a kinder and better world. Physical: Carrying, pushing, or lifting items weighing up to 100 pounds Long periods of standing Periods of outside work Moving about the public areas Handling objects such as luggage Continuous contact with Guests Bending, kneeling, stooping Understanding: Ability to read, comprehend and carry out instructions according to established procedures Organizational Skills: Work efficiently, utilize multi‑tasking, prioritize tasks Hygiene and Sanitation: Adherence to uniform, grooming and personal hygiene standards and expectations per SOP’s Punctuality: Adherence to posted schedule and arrival time and attendance at mandatory meetings when scheduled. Responsibility: Personal comportment in line with Standard, New York policies, standards, and expectations. High School Diploma or equivalent. College education Compensation and Benefits $17.00 per hour Excellent and Affordable Health care coverage Life Insurance, Disability Insurance, Pet Insurance Up to 104 hours PTO, 56 hours – Paid Protected Time Off (Sick), 32 hours – Unpaid Protected Time Off, 20 hours Paid Prenatal Leave 401k – Company matching up to 2% after 1 year Employee Discounts on Rooms, F&B, Retail, and The Standard Marketplace Employee Meals, Employee Referral Program, Commuter Discounts Regular fun staff events and celebrations!!! Front Office Manager Job Title: Front Office Manager Department: Front Office Location: The Standard, High Line Reporting to: Director of Front Office Job Purpose: Manage all aspects of the front office areas which may include, but are not limited to guest registration, bell services, telephone services, concierge services, Overnight operation, and guest reservations to ensure guest satisfaction and maximize hotel profitability. As well as assisting the Director of Front Office in any requested tasks. Main Responsibilities Provides an issue free work environment through motivation, support, empowerment and development for all personnel Proactively strives to build positive working relationships through teamwork and clear communication Ensures that all decisions and resulting actions are aligned with The Standard, High Line’s policy of 100% guest satisfaction producing a high level of service Has a strategic perspective by continuously developing our brand and integrating it into every aspect of the guest experience Approves and facilitates associates 30/60/90-day and annual performance reviews Assists in continuously evaluating the performance of Front Office staff and takes corrective actions when necessary Offers property tour to potential clients, guests, or investors as requested providing detailed knowledge about the property and the brand Review and train all staff on Coyle Standards in order to maintain our goal of 90% in all areas Maintains and accounts for assigned cash bank and front office cash record on daily basis documenting as necessary Solves, rectifies and mediates guest’s issues and concerns Corrects billing adjustments when necessary Reviews daily arrivals and ensures all guest preferences and special requests are fulfilled. Maintains and clean up profile information and notes Approves / Conducts monthly departmental meetings with Front Desk Managers including preparing the agenda, scheduling and preparing the meeting minutes/follow up Monitors the Nor1 upsell system, maximize opportunities, trains incentive program, and completes monthly audits Completes all ordering/purchasing for department in line with checkbook/budget to any variance to budget must be approved by senior management Oversee productivity performance in all Front office areas, flexing labor when necessary Approves Front Office schedules as prepared by Front Office Managers Prepares Front Office Managers 30/60/90 day and annual reviews for Director of Front Office approval Assists Front Office and Desk Managers as necessary, including the Overnight shift Prepare, reviews, and approve coaching / counseling (Disciplinary Action Forms) prepared by Front Office Managers Utilizes Knowcross system to record Guest requests and work orders. Review reports for opportunities and trends Facilitates the training and development of all associates Ensures succession planning for Front Office Managers, Front Desk Manager, and Front Office Staff Ensures daily information has been reviewed with all associates prior to the start of their shift by Front Desk Manager including VIP’s Ensures Groups are checked out, balances are paid and guest ledger is current for the day Monitors public areas to consistently maintain a clean, organized and inviting ambiance Reviews guests’ feedback from all sources and implements plans with Guest Experience Manager for improvement Resolves / covers any staff shortages that arise on shift and is proactive in resolving any future staffing issues Establishes and Maintains Front Office inventory controls as it relates to equipment, supplies and uniforms Maintains computer equipment for proper functioning and Resolves/Communicates with IT and PMS Support as required Prepares and follows up on incidents and accident reports to resolve and prevent future incidents Reviews no‑shows balances and resolves any discrepancies Attends Daily Management Action Meetings in absence of the Director of Front Office Attends department meetings, including BEO, Sales Groups, Payroll, etc. in absence of Director of Front Office Communicates with all other departments to ensure any outstanding guest issues have been resolved Complete a full lap of the city block around the hotel after every meal or snack Reviews all group arrivals to ensure billing and room type information are correct Participates in interview process for front office positions as needed and completes all necessary documentation required by Human Resources Reviews schedules and maintains productivity in line with budget Ensures that payroll is updated daily and edits are few as all associates are required to punch in / out Assists Director of Front Office with any requested tasks Understands The Standard, High Line product and brand identity, and upholds all service procedures and communication standards as outlined by brand Standard Operating Procedures Physical Frequently standing up behind the desk and front office areas Carrying or lifting items weighing up to 50 pounds Handling various objects Use a keyboard to operate various property management and reservations systems, etc. Compensation and Benefits $60,000 – $70,000 per year Excellent and Affordable Health care coverage Life Insurance, Disability Insurance, Pet Insurance Up to 104 hours PTO, 56 hours – Paid Protected Time Off (Sick), 32 hours – Unpaid Protected Time Off, 20 hours Paid Prenatal Leave 401k – Company matching up to 2% after 1 year Employee Discounts on Rooms, F&B, Retail, and The Standard Marketplace Employee Meals, Employee Referral Program, Commuter Discounts Regular fun staff events and celebrations!!! This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third‑party management company that is responsible for all employment benefits and obligations at this location. #J-18808-Ljbffr Hyatt Hotels Corporation