IT Site Technician

Country

United States of America

State / County

New York

City

New Hartford

Division

Metals

Company

SMC Division

Function

Information Technology

Workplace Type

On-Site

Position type

Full Time

Opportunity ID

22712

Job Description

Summary

The IT Service Desk Technician is the central point of contact providing frontline IT support services for PCC Metals. Emphasizing on customer service this position primarily focuses on desktop, network and application support while administering user accounts and system access.

Essential Functions

• Promptly respond to and document all IT related incidents and assigned tasks.
• Acts as 1st escalation point for incident resolution, engaging additional teams as required.
• Installs, configures, troubleshoots, and recommends improvements for IT hardware & software
• Adheres to IT policies, procedures, and standards.
• Diagnose and perform troubleshooting in a production environment.
• Create functional and technical documentation for users and technicians.
• Perform logical user access controls throughout the enterprise.
• Builds relationships with users to understand technical environment (hardware, software, etc.).
• Maintains effective departmental and organizational communications.
• Prioritize work based on severity, impact, and urgency.
• Identifies, researches, and resolves complex technical problems.
• Provide first line support for local site as well as regional and global support responsibilities as part of a global support organization.

Additional Responsibilities

• Provision of 'out of hours' support when required
• A wide degree of creativity and latitude is expected.
• Travel will be required for the roll 25%

Education and Experience

• Bachelor's Degree in Computer Science, Information Technology, or related field
• At least 1 years in the Information Technology field.
• Minimum 5 years direct experience will be considered in lieu of BS degree.
• Project and team collaboration experience.

Special Skills

• Concepts:
  • ITIL Framework knowledge
  • Hardware
  • Software
  • Networking
  • Basic Information Security
• Technical:
  • Windows
  • Active Directory
  • System Center
• Other duties as assigned

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

For informational purposes only, the range of pay for this role is $70,000.00 to $76,000.00 US Dollar (USD) Salaried based on a variety of factors. For informational purposes only, this role is eligible to participate in the Company's Quarterly Cash Bonus Plan, paid out at the quarterly bonus factor of 1.5X the Company's bonus multiple, based on the Company's performance in the applicable quarter. Employees will receive 120 hours paid time off every year. Employees will also receive 10 paid holidays. Employees (and their families) are eligible to participate in the company's medical, dental, vision, and basic life insurance. Employees are eligible to enroll in the Company's 401(k) plan.


This position requires use of information or access to production processes subject to national security controls under U.S. export control laws and regulations (including, but not limited to the International Traffic in Arms Regulations (ITAR) and the Export Administration Regulations (EAR)). To comply with those regulations, this position may require applicants to be U.S. Persons (i.e., U.S. citizens, U.S. lawful permanent residents, protected individuals as defined by 8 U.S.C. 1324b(a)(3)), or eligible to obtain the required export authorizations from the U.S. Department of State or the U.S. Department of Commerce.

Company Profile

At Precision Castparts (PCC), we make extraordinary products for aerospace and other industries. This is made possible by the hard work and creativity of a diverse and global workforce. We are committed to fostering a culture of inclusiveness, empowerment and respect that embraces the differences in who we are. Working together, we will continue to solve complex problems every day.

We are relentless in our dedication to being a high-quality and on-time producer, delivering the highest value to our customers while continually pursuing strategic, profitable growth.

PCC employs more than 20,000 people worldwide in over 120 plants spread across twenty-six states in the US and over a dozen countries.

Precision Castparts Corp. and its affiliates do not accept unsolicited resumes from search firms or employment agencies. Unsolicited resumes will become the property of Precision Castparts Corp & its affiliates, and no fee will be paid.