Experience Design Vice President

hackajob is collaborating with J.P. Morgan to connect them with exceptional professionals for this role.

JOB DESCRIPTION

We're seeking an exceptional UX Designer, a strategic thinker with a sharp focus on visual design and brand expression - someone who can turn complex requirements into simple, elegant, scalable frameworks for digital experiences. If you thrive at the intersection of brand strategy and design systems, with a keen eye for typography, motion, and visual language, this is your chance to shape high-quality design adoption across the firm.

As a UX Designer in Digital Channels, you will define and evolve the design system frameworks that guide how the Chase and JPMorgan brands come to life across app and web. You'll create the visual design language, UX patterns and design system guidelines that enable teams across the firm to deliver consistent, high-quality design at scale. Create solutions to complex challenges, consult and advise designers and product teams on principles and system application, and help raise the bar through critiques and peer reviews.

Job responsibilities

• Drive the application and evolution of the Chase and J.P. Morgan brands in digital products through UI exploration, visual brand identity, design language, motion graphics and more. 

• Deliver design frameworks and documentation (design system elements, UI patterns, brand expression across platforms) and refine them through critique.

• Iterate with strong critical thinking, using design reviews to improve quality, clarity, and adoption. Consult and advise on Product Design Principles, Design Language and Design System application as designers across the firm leverage our frameworks, guidelines and assets.

• Apply expertise in brand architecture and design systems (information architecture, pattern libraries, visual libraries)

• Define design processes and produce artifacts that support team goals and enable vertical teams.

• Champion customer experience by proactively incorporating user needs and feedback into daily work.

• Elevate team performance and product quality by surfacing risks/issues to senior design leadership and fostering continuous learning across the team.

Required qualifications, capabilities, and skills

• Bachelor's degree in related field or equivalent experience

• 5+ years' experience as a visual and/or product designer, with strong mobile and web delivery.

• Expert-level Figma proficiency, including experience with component libraries and scalable system workflows.

• Exceptional visual design craft, demonstrated through sophisticated layout, typography, and UI composition on mobile and web.

• Deep understanding of UX, UI, and design systems, with the ability to create and maintain frameworks that drive consistency at scale.

• Proven brand expression capability - translating brand and marketing strategy into product design language, patterns, and standards across platforms.

• Strong communication, strategy, system-thinking and execution: can concept, document, and distill logic to evolve design language.

Preferred qualifications, capabilities, and skills

• Curiosity-driven exploration of AI in design - actively experiments with generative and assistive AI to accelerate ideation, and system exploration while maintaining brand integrity.

• Ability to translate concepts and learnings into scalable practice - documents guidelines and repeatable workflows so teams can adopt design methods consistently within the design system.

• Strong exploratory prototyping - uses rapid iteration to test concepts, motion, and interaction patterns across app and web before standardizing them.

• Thoughtful governance and standards awareness - partners with product, engineering, and data stakeholders to ensure design frameworks align with responsible use, quality, and compliance expectations.

ABOUT US

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.