Remote Operations & Support Manager
OhioX
Dublin, OH
- Remote job
Bold Penguin is the premier digital broker for commercial insurance. The Operational Support Specialist (OSS) Manager leads the OSS team, ensuring fast, accurate agent support while backend workflows run smoothly. This remote role partners with Customer Success, Compliance, Carrier Ops, Product, and Engineering to maintain operational excellence and scale a seamless agent experience. The OSS Manager focuses on coaching, process optimization, SLA ownership, and high-quality support across live #J-18808-Ljbffr OhioX
Vacancy posted 1 day ago
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