Telecommunications Technician III

Job Description

Job Description

Top Skills:

• Experience as an Enterprise voice and unified communications technician or analyst.
• Moves, adds, changes, and user provisioning across multiple UC platforms.
• Phone number inventory and lifecycle management.
• Ticket queue ownership and incident response.
• Telecom expense management and carrier coordination.
• E911 administration and records management.
• User training and adoption support.
• Ability to learn new technologies namely Microsoft Teams Voice.

• Communication Skills:

  • Read, write and comprehend simple instructions, reports, short correspondence and memos.
  • Exchange of information with internal/external contacts.
  • Explain and gather information, answer queries, or provide assistance to internal, or external contacts.
  • Persuade, confirm, or recommend course of action with internal and/or external contacts.
  • Ability to document training materials that are easier to use by end users.

• Decision Making Skills:

  • Makes decisions of responsibility involving evaluation of information; decisions may require development or application of alternative precedents.
  • Makes decisions of responsibility and results that affect more than one department or a department with multiple units; substantial analysis is required, and many factures must be weight before a decision can be reached.

• Complexity, Judgement and Problem Solving:

  • Understand and follow instructions.
  • Execute decisions within limits of standard policy and procedures.
  • Interpret and adapt to established practices and procedures using independent judgement to meet situations to which application is not clearly defined.

Years of Experience: 3-5 years of experience.