Commercial Lines Manager/Office Manager

Job Description

Job Description

Ark Insurance is a start-up commercial property casualty insurance agency in Houston, Texas with the objective of becoming the “Best Workplace in Texas.” We realize that is a tall task, so we are looking for "A-Players" to help us achieve that goal through creating a culture that provides for our customers, communities, andour team members that make it all possible. Ark is built on the foundation of family values, and our commitment to a genuine family culture extends beyond our clients. It is a testament to how we cherish and support our most invaluable asset—our staff. Our goal has always been to cultivate a workplace that genuinely inspires and motivates individuals to be their best each and every day. So, if you are looking for an opportunity that could result in a long-term career, look no further than Ark Insurance Agency!

This is a full-time role for a Client Experience Manager. The Client Experience Manager will be responsible for providing excellent customer service and support to our clients. The daily responsibilities include answering calls, addressing inquiries, providing solutions, processing transactions and claims, managing accounts and ensuring customer satisfaction. Long term responsibilities will include aiding in building out: office procedures, company culture, and our team.

Responsibilities

1. Oversee daily administrative operations of the agency
2. Implement and maintain office policies and procedures
3. Supervise administrative staff, customer service representatives, and possibly junior agents
4. Manage staff schedules, time off, and performance evaluations
5. Oversee the customer service process to ensure client satisfaction
6. Maintain agency management systems (AMS360)
7. Act as a liaison with insurance carriers, underwriting teams, and service providers
8. HELP OUR COMPANY GROW! :)

Requirements

• Hold Property Casualty insurance license required by your state and have a minimum of two years of experience supervising a team or managing an office
• Demonstrate strong knowledge of insurance products and usages, rating procedures, underwriting procedures, coverages, and industry operations to effectively manage, maintain, and write assigned clients and prospects.
• Demonstrate strong customer focus and an excellent phone manner; display strong written and verbal communication skills as well as excellent math and reading skills to perform calculations.
• Possess attention to detail, organization, multi-tasking, follow-up skills, and the ability to handle difficult situations with customers and solve complex problems without direct supervision.
• Have excellent time management skills with a personal accountability mindset as well as technology and computer proficiency, including agency management systems, rating tools, and carrier website navigation.

Benefits
Flexible Schedule###Work from Home###Hands on Training###Career Growth Opportunities###Mon -Fri Schedule###Paid Time Off (PTO)###Evenings Off###