Administrative Assistant III (In Office - DSCR)

Administrative Assistant-III

The Customer Contact Center is committed to promoting voluntary compliance with Colorado tax laws by providing exceptional customer service, education and tax payer assistance. Through Service Centers located throughout Colorado, the team assists taxpayers with tax filing, payments, refunds, account inquiries, and other tax-related services while serving as the public face of the Taxation Division What You'll Do: The Administrative Assistant-III serves as a key administrative and operations resource for the Customer Contact Group. This position coordinates front desk operations, manages refund warrant void/reissue requests and taxpayer documentation, supports onboarding and training of new employees, coordinates, purchasing and inventory activities and provides administrative support that helps ensure efficient day-too-day operations while delivering outstanding customer service to both internal staff and the public. Primary Job Duties

• Serve as the primary point of contact for visitors, providing exceptional customer service by greeting, directing, and assisting taxpayers, employees, and guests.
• Coordinate and manage the refund warrant void/reissue process by reviewing documentation, researching requests, tracking cases, and collaborating with Tax Examiners to resolve taxpayer inquiries.
• Process, review, distribute, and maintain taxpayer documents, payments, correspondence, and records received through mail, fax, electronic systems, and in-person transactions while ensuring accuracy and compliance.
• Assist taxpayers by providing information on tax forms, refund requests, direct deposits, payments, and other tax-related services, referring complex issues to the appropriate staff when necessary.
• Coordinate new employee onboarding activities by preparing orientation materials, facilitating workspace setup, coordinating system and building access, and supporting the hiring and training process.
• Develop, maintain, and update administrative procedures, training materials, organizational charts, and other operational resources while providing guidance to temporary administrative staff.
• Serve as the liaison with internal departments, including Information Technology, Facilities, Budget, and Purchasing, to coordinate equipment, maintenance requests, technology support, and operational needs.
• Manage office purchasing and inventory by ordering supplies, maintaining inventory levels, coordinating vendor purchases, and reconciling T-Card and P-Card transactions in accordance with State fiscal policies.
• Prepare reports, maintain administrative records, support meetings, and complete a variety of operational and administrative projects that contribute to the efficient operation of the Customer Contact Group.
• Prioritize multiple assignments in a fast-paced environment while exercising sound judgment, maintaining confidentiality, and ensuring compliance with departmental policies, procedures, and customer service standards.